Delinquency Resolution Specialist

Farmers Home Furniture; Scottsboro (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A furniture retail company in Scottsboro, Alabama, is seeking a dedicated individual to manage payment collections from customers with delinquent accounts. Responsibilities include sending notifications, interacting with customers, documenting communications, and collecting payments. A high school diploma or GED is required, along with 6 months of relevant experience. Candidates must possess a valid State Driver’s License and have strong communication skills. This role may involve travel to customer's homes to facilitate collections.

Qualifications

• 6 months experience in payment collections or general office procedures required.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Send messages and letters to encourage payment of delinquent accounts.
• Converse with customers to determine reasons for overdue payments.
• Document all correspondence with customers concerning accounts.
• Collect payments and maintain balanced cash drawers.
• Travel to customers’ homes as required to collect payments.

Skills

Data analysis

Customer communication

Mathematical reasoning

Verbal aptitude

Education

High School Diploma or GED

Job description

A furniture retail company in Scottsboro, Alabama, is seeking a dedicated individual to manage payment collections from customers with delinquent accounts. Responsibilities include sending notifications, interacting with customers, documenting communications, and collecting payments. A high school diploma or GED is required, along with 6 months of relevant experience. Candidates must possess a valid State Driver’s License and have strong communication skills. This role may involve travel to customer's homes to facilitate collections.