Delinquency Resolution & Payments Specialist

TreVita Medical Tourism; San Diego (CA); In loco; USD 52.000 - 75.000; Tempo pieno

Descrizione del lavoro

TreVita Medical Tourism in San Diego is hiring a Loan Servicing Specialist to be the first point of contact for borrowers. You will answer questions, process payments, and handle account changes to keep portfolios current.

This role offers the chance to directly impact portfolio performance with uncapped bonus potential and to support weekly, monthly, and annual reporting for leadership. Ideal candidates are organized, customer-focused, with attention to detail and comfortable handling high

Competenze

• High school diploma or equivalent.
• 1–2 years in loan servicing, collections, banking, or a customer-facing financial role.
• Experience processing payments and handling sensitive financial information.
• Proficient with Excel or Google Sheets.

Mansioni

• Answer incoming calls, emails, and texts promptly and professionally.
• Respond to borrower questions about loan status, balances, and payment history.
• Document all customer interactions in the loan management system.
• Process payments, adjust due dates, and set up payment plans.
• Assist with reporting on payments, delinquency, and portfolio performance.

Conoscenze

Customer service

Communication

Attention to detail

Multitasking

Formazione

High school diploma

Associate's or Bachelor's degree in business/finance/related

Strumenti

Microsoft Excel

Google Sheets

Descrizione del lavoro

TreVita Medical Tourism in San Diego is hiring a Loan Servicing Specialist to be the first point of contact for borrowers. You will answer questions, process payments, and handle account changes to keep portfolios current.

This role offers the chance to directly impact portfolio performance with uncapped bonus potential and to support weekly, monthly, and annual reporting for leadership. Ideal candidates are organized, customer-focused, with attention to detail and comfortable handling high