Loan Servicing Specialist

Advanced Personnel Resources, Inc.; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Advanced Personnel Resources, Inc. is seeking an experienced Loan Servicing Specialist in Greensboro, North Carolina. This role is ideal for candidates with strong customer service skills and experience in collections, responsible for managing high-volume account activity.

The ideal candidate will handle customer inquiries regarding loan payments and account statuses, necessitating excellent communication skills and attention to detail. Candidates must possess TRID experience and be comfortable working across multiple systems to ensure compliance and accuracy.

Qualifications

• Previous experience in banking, financial services, or loan servicing.
• Hands-on TRID experience required.
• Ability to manage high-volume communications.

Responsibilities

• Handle inbound and outbound customer calls regarding loan accounts.
• Review loan and account information to determine next steps.
• Ensure loan servicing activity complies with TRID guidelines.

Skills

Customer service skills

Collections experience

Strong communication skills

Attention to detail

Problem-solving skills

Bilingual English/Spanish

Job description

Advanced Personnel Resources is currently seeking an experienced Loan Servicing Specialist for a financial services organization in Greensboro. This position is ideal for someone with strong customer service skills, collections experience, and the ability to manage high-volume account activity while maintaining professionalism and accuracy.

The selected candidate will work directly with customers regarding past-due accounts, loan payments, account balances, and repayment options. This role requires excellent communication skills, strong attention to detail, and the ability to work efficiently across multiple systems.

Responsibilities

• Handle inbound and outbound customer calls regarding loan accounts, payments, account status, and account resolution.
• Review loan, credit, and deposit account information to determine appropriate next steps.
• Ensure loan servicing activity is completed in accordance with internal policies, regulatory requirements, and TRID guidelines.
• Assist customers with payment arrangements, account questions, and documentation needs.
• Accurately document all customer communication and account activity in the system.
• Review loan documentation for accuracy, completeness, and compliance.
• Monitor accounts for financial hardship, delinquency, or potential risk.
• Work closely with internal teams to support loan servicing, account maintenance, and customer resolution.
• Maintain confidentiality of customer and financial information at all times.

Required Qualifications

• Previous experience in banking, financial services, loan servicing, mortgage servicing, lending support, or a related role.
• Must have hands-on TRID experience.
• Strong understanding of loan documentation, disclosures, servicing processes, and compliance requirements.
• Ability to manage high-volume inbound and outbound communication.
• Comfortable working in multiple systems and screens at one time.
• Excellent verbal and written communication skills.
• Strong problem-solving, follow-up, and documentation skills.
• Ability to remain professional when handling sensitive financial conversations.

Preferred Qualifications

• Experience in a bank, credit union, mortgage company, or financial services call center.
• Collections, account resolution, or loan modification experience.
• Bilingual English/Spanish skills are a plus.