Retail Loan Collections Specialist I

Central Pacific Bank; Honolulu (HI); On-site; USD 26,000 - 34,000; Full time

Job summary

Central Pacific Bank in Honolulu, HI is seeking a Collector I for Retail Loan Collections. The role focuses on delinquent indirect, consumer, small business, and early-stage loans, negotiating workouts and working with attorneys as needed.

You will handle extensions, due date changes, and total loss claims, manage repossession processes, and collaborate with multiple departments to ensure accurate payment applications and proper document handling.

Qualifications

• 1+ years of experience in collections with knowledge of FDCPA, FCRA, GLBA, SCRA and bankruptcy laws.
• High School Diploma or GED required.

Responsibilities

• Review delinquent loan reports and initiate collection calls.
• Negotiate and monitor accounts through reinstatement or adverse action.
• Prepare monthly loan reports.
• Document contacts and workout arrangements in VQN and maintain borrower history.
• Coordinate with other departments on repossessions, modifications, and extensions.

Skills

Negotiation

Customer communication

Attention to detail

FDCPA knowledge

Education

High School Diploma or GED

Job description

Central Pacific Bank in Honolulu, HI is seeking a Collector I for Retail Loan Collections. The role focuses on delinquent indirect, consumer, small business, and early-stage loans, negotiating workouts and working with attorneys as needed.

You will handle extensions, due date changes, and total loss claims, manage repossession processes, and collaborate with multiple departments to ensure accurate payment applications and proper document handling.