Delinquency Resolution & Collections Specialist

Strive Solutions; Town of Manlius (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Strive Solutions is seeking a Collections Representative to support nationwide utilities and energy customers by managing delinquent accounts. You will handle inbound and outbound calls, negotiate payment plans, and document all activity to ensure accurate account status.

The role emphasizes strong customer focus while complying with regulatory requirements, researching billing discrepancies, and collaborating with customer service and billing teams to resolve complex issues.

Qualifications

• Strong communication and customer service skills.
• Ability to negotiate and manage sensitive account conversations professionally.
• Attention to detail for accurate research and documentation.
• Solid understanding of compliance-focused processes and call handling.
• Collaborative mindset to resolve issues with internal teams.

Responsibilities

• Handle inbound and outbound calls to resolve delinquent account issues.
• Negotiate payment arrangements and resolve account delinquency.
• Research and resolve billing discrepancies.
• Document all account activity accurately.
• Maintain strong customer focus while following regulatory and compliance requirements.
• Partner with customer service and billing teams to address complex issues.

Skills

Strong communication

Customer service

Negotiation

Account research

Compliance awareness

Collaboration

Job description

Strive Solutions is seeking a Collections Representative to support nationwide utilities and energy customers by managing delinquent accounts. You will handle inbound and outbound calls, negotiate payment plans, and document all activity to ensure accurate account status.

The role emphasizes strong customer focus while complying with regulatory requirements, researching billing discrepancies, and collaborating with customer service and billing teams to resolve complex issues.