Delinquency Resolution & Negotiation Specialist

WesBanco Bank Inc.; Youngstown (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

WesBanco Bank Inc. in Youngstown, OH seeks a collections professional to manage daily collections for a portfolio of credit lines and consumer loans. You will work within regulatory guidelines to determine actions needed to recover past due amounts and secure collateral as necessary.

Responsibilities include making collection calls, negotiating payment plans, reviewing systems, and preparing extensions or modifications while maintaining detailed records and ensuring policy compliance.

Qualifications

• High school diploma or GED required or equivalent
• Experience in debt collection or related training preferred
• Strong written and verbal communication skills required
• Ability to analyze loan and collateral information to determine appropriate actions

Responsibilities

• Initiate outbound and handle inbound calls about delinquent accounts
• Negotiate payment arrangements with borrowers
• Review loan systems to determine customer relationship scope
• Prepare modifications, extensions and file evaluations
• Maintain detailed logs of all collection activities
• Research and resolve billing or payment disputes
• Assist with repossession or foreclosure preparation when needed

Skills

Communication

Negotiation

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

FIS/IBS

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Job description

WesBanco Bank Inc. in Youngstown, OH seeks a collections professional to manage daily collections for a portfolio of credit lines and consumer loans. You will work within regulatory guidelines to determine actions needed to recover past due amounts and secure collateral as necessary.

Responsibilities include making collection calls, negotiating payment plans, reviewing systems, and preparing extensions or modifications while maintaining detailed records and ensuring policy compliance.