Delinquency Recovery Specialist

VANGARDE GROUP, L.L.C.; United States; Remote; USD 38,000 - 62,000; Full time

Job summary

VANGARDE GROUP, L.L.C. is seeking a Collector to identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.

The role requires strong communication, knowledge of FDCPA and related laws, excellent organization, confidentiality, integrity, professionalism, and proficiency with Microsoft Office.

Qualifications

• Three years of credit and collection experience preferred.
• Knowledge of FDCPA and applicable laws.
• Excellent communication and organizational skills.

Responsibilities

• Monitors the status of delinquent accounts.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Records payments made to the customer’s account.
• Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance.
• Identifies accounts requiring additional, personal contact for referral to third-party collector.
• Ensures the security of customer files and delinquent account reports.
• Performs other related duties as required.

Skills

Communication skills

FDCPA knowledge

Confidentiality

Integrity

Professionalism

Microsoft Office

Job description

VANGARDE GROUP, L.L.C. is seeking a Collector to identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.

The role requires strong communication, knowledge of FDCPA and related laws, excellent organization, confidentiality, integrity, professionalism, and proficiency with Microsoft Office.