Delinquency QA Specialist – Accuracy & Compliance

Associa; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Associa seeks a Delinquency Specialist - Quality Assurance to assist with collection and management of delinquent homeowner accounts for community associations in North America. The role provides accounting and administrative support in a centralized services environment.

Responsibilities include maintaining account records, generating notices, coordinating with vendors, and ensuring compliance with policies. Strong detail, communication, and multitasking skills are essential.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in Business, Accounting, Finance or related field preferred.
• 1–3 years of customer service, administrative support, collections, banking, mortgage servicing or related field.
• Experience in a high-volume or shared services environment helpful but not required.
• Demonstrated ability to provide excellent customer service and handle sensitive account information.

Responsibilities

• Maintain delinquency statuses and homeowner account records.
• Process delinquency activities per policies and procedures.
• Review account activity and answer questions regarding balances.
• Generate delinquency notices and coordinate file uploads to third‑party vendors.
• Review print proofs for accuracy before distribution.
• Prepare lien notifications, release of lien documents, and other collection-related correspondence.
• Assemble and submit packages to collection agencies or attorneys as needed.
• Enter reimbursable charges and collection-related fees.
• Communicate with branch staff on account status and collection efforts.
• Assist with collection activities including lien filings, title searches, and credit bureau reporting.
• Maintain late fee and interest settings in systems per requirements.
• Ensure records are accurate, complete, and compliant with policies.
• Provide admin support for departmental projects and process improvements.
• Perform other duties as assigned.

Skills

Attention to detail

Prioritization

Verbal & written communication

Customer service mindset

Multitasking

Problem solving

Analytical thinking

Organizational skills

Learn new systems

MS Office proficiency

Education

High school diploma or equivalent

Associate's degree in Business/Accounting/Finance

Tools

Microsoft Office Suite (Outlook, Word, Excel)

C3 software

Job description

Associa seeks a Delinquency Specialist - Quality Assurance to assist with collection and management of delinquent homeowner accounts for community associations in North America. The role provides accounting and administrative support in a centralized services environment.

Responsibilities include maintaining account records, generating notices, coordinating with vendors, and ensuring compliance with policies. Strong detail, communication, and multitasking skills are essential.