Delinquency Specialist- Quality Assurance

Associa; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Associa seeks a Delinquency Specialist - Quality Assurance to assist with collection and management of delinquent homeowner accounts for community associations in North America. The role provides accounting and administrative support in a centralized services environment.

Responsibilities include maintaining account records, generating notices, coordinating with vendors, and ensuring compliance with policies. Strong detail, communication, and multitasking skills are essential.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in Business, Accounting, Finance or related field preferred.
• 1–3 years of customer service, administrative support, collections, banking, mortgage servicing or related field.
• Experience in a high-volume or shared services environment helpful but not required.
• Demonstrated ability to provide excellent customer service and handle sensitive account information.

Responsibilities

• Maintain delinquency statuses and homeowner account records.
• Process delinquency activities per policies and procedures.
• Review account activity and answer questions regarding balances.
• Generate delinquency notices and coordinate file uploads to third‑party vendors.
• Review print proofs for accuracy before distribution.
• Prepare lien notifications, release of lien documents, and other collection-related correspondence.
• Assemble and submit packages to collection agencies or attorneys as needed.
• Enter reimbursable charges and collection-related fees.
• Communicate with branch staff on account status and collection efforts.
• Assist with collection activities including lien filings, title searches, and credit bureau reporting.
• Maintain late fee and interest settings in systems per requirements.
• Ensure records are accurate, complete, and compliant with policies.
• Provide admin support for departmental projects and process improvements.
• Perform other duties as assigned.

Skills

Attention to detail

Prioritization

Verbal & written communication

Customer service mindset

Multitasking

Problem solving

Analytical thinking

Organizational skills

Learn new systems

MS Office proficiency

Education

High school diploma or equivalent

Associate's degree in Business/Accounting/Finance

Tools

Microsoft Office Suite (Outlook, Word, Excel)

C3 software

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Delinquency Specialist- Quality Assurance is responsible for assisting with the collection and management of delinquent homeowner accounts for community associations. This position provides accounting and administrative support within a fast-paced, centralized accounting services environment serving community associations across North America.

Job Responsibilities

• Maintain delinquency statuses and homeowner account records within company systems.
• Process delinquency activities in accordance with association policies and procedures.
• Review account activity and assist with answering questions regarding homeowner balances.
• Generate delinquency notices and coordinate file uploads to third-party print vendors.
• Review print proofs for accuracy before distribution.
• Prepare lien notifications, release of lien documents, and other collection-related correspondence.
• Assemble and submit account packages to collection agencies or attorneys as needed.
• Enter and maintain reimbursable charges and collection-related fees.
• Communicate with branch staff regarding account status and collection efforts.
• Assist with collection activities, including lien filings, title searches, and credit bureau reporting.
• Maintain late fee and interest settings in company systems according to association requirements.
• Ensure records are accurate, complete, and compliant with company policies.
• Provide administrative support for departmental projects and process improvements.
• Perform other duties as assigned.

Requirements

Knowledge, Skills, and Abilities

• Strong attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective verbal and written communication skills.
• Customer service mindset with the ability to build positive working relationships.
• Ability to manage multiple accounts and responsibilities simultaneously.
• Strong problem-solving and organizational skills.
• Basic analytical and critical thinking abilities.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to learn new systems, processes, and industry regulations.
• Experience with Complete Control for Communities (C3) software is a plus but not required.
• Experience in community association management, collections, accounting support, or customer service is preferred but not required.

Education and Experience

• High school diploma or equivalent required.
• Associate's degree in Business, Accounting, Finance, or a related field is a plus.
• 1-3 years of experience in customer service, administrative support, collections, banking, mortgage servicing, accounting support, or a related field.
• Experience working in a high-volume or shared services environment is helpful but not required.
• Demonstrated ability to provide excellent customer service and maintain professionalism when handling sensitive account information.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.