Deli Operations Lead: Service, Sales & Safety

Cosentino's Food Stores; Kansas City (MO); On-site; USD 52,000 - 70,000; Full time

Job summary

Cosentino's Brookside Market #144 is seeking a Deli Manager to lead all deli operations, ensure top food quality, and drive customer satisfaction and profitability. You will coach and develop a team, maintain sanitation standards, and manage inventory while collaborating on marketing initiatives.

The role requires 3–5 years in restaurant management or deli operations, strong leadership, and a commitment to safety and service excellence in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• 3-5 years of restaurant management or deli operations.
• Thorough knowledge of food safety and sanitation practices.
• Working knowledge of inventory management and ordering procedures.
• Demonstrated leadership and management skills, including coaching employees.
• Excellent communication and interpersonal skills.
• Ability to lift up to 50 pounds.
• General computer literacy, including POS systems.
• Valid Driver's License.

Responsibilities

• Oversee daily deli operations, including food preparation, service, and customer interactions.
• Manage and motivate a team of deli staff, providing coaching and training to enhance performance.
• Implement and maintain food safety and sanitation protocols, ensuring compliance with all regulations.
• Manage inventory, including ordering, receiving, and stocking, to minimize waste and maximize profitability.
• Develop and implement strategies to increase sales and improve customer service.
• Monitor and analyze financial performance, including profit and loss (P&L) management, to achieve budgetary goals.
• Create and manage employee schedules, ensuring adequate staffing levels to meet customer demand.
• Maintain a clean and organized work environment, adhering to strict cleanliness standards.
• Address and resolve customer complaints promptly and professionally, demonstrating excellent customer service.
• Collaborate with the management team on marketing initiatives to promote deli offerings.

Skills

Leadership

Communication

Inventory management

Food safety

POS systems

Customer service

Education

High school diploma

Tools

POS systems

Job description

Cosentino's Brookside Market #144 is seeking a Deli Manager to lead all deli operations, ensure top food quality, and drive customer satisfaction and profitability. You will coach and develop a team, maintain sanitation standards, and manage inventory while collaborating on marketing initiatives.

The role requires 3–5 years in restaurant management or deli operations, strong leadership, and a commitment to safety and service excellence in a fast-paced retail environment.