Deli Manager

Hugos Family Marketplace; Grand Forks (ND); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401k

Paid Time Off

Holiday Pay (Additional Time & Half if worked)

Employee Discount

Job summary

Hugos Family Marketplace in Grand Forks, ND is hiring a Deli Manager responsible for overseeing the daily operations of the deli department. The role ensures exceptional customer service, manages inventory, and complies with health and safety regulations, creating a positive work environment.

Candidates need at least 2-3 years of experience in a deli or food service environment, with a high school diploma required. Benefits include health insurance, a 401k, and paid time off.

Qualifications

• Minimum of 2–3 years of experience in a deli, grocery, or food service environment.
• Food safety certifications (ServSafe, local health department certifications).

Responsibilities

• Provide outstanding customer service by ensuring that all customer inquiries and issues are addressed promptly and professionally.
• Develop and manage employee schedules to ensure adequate coverage and efficient operation of the deli department.
• Oversee merchandising activities to enhance product visibility and appeal, driving sales and customer satisfaction.
• Conduct training sessions for staff to enhance their skills in food preparation, customer service, and compliance with safety standards.
• Manage ordering processes to ensure optimal stock levels and minimize waste, coordinating with suppliers as necessary.
• Implement and maintain inventory control measures to track stock levels, reduce shrinkage, and maximize profitability.
• Ensure compliance with food safety and sanitation standards, conducting regular inspections and audits.
• Supervise food preparation activities to ensure high-quality products and adherence to recipes and standards.

Skills

Leadership and staff supervision

Customer service and conflict resolution

Food preparation and deli product knowledge

Food safety, sanitation, and health code compliance

Inventory and cost control

Time management and organization

Communication and teamwork

Problem-solving and decision-making

Education

High school diploma or GED

Associate’s or Bachelor’s degree in food service management, culinary arts, business, or retail management

Job description

Job Details

Job Location: Administration - #100 - 32nd Ave S - Grand Forks, ND 58201

Position Type: Full Time

Education Level: High School

Job Shift: Day

Job Purpose

The Deli Manager at Hugo's Family Marketplace is responsible for overseeing the daily operations of the deli department, ensuring exceptional customer service, maintaining high standards of food safety and quality, and driving sales and profitability. This role involves managing a team, optimizing inventory, and ensuring compliance with health and safety regulations. The Deli Manager will play a crucial role in creating a welcoming environment for customers and fostering a productive and positive workplace for staff.

Key Responsibilities

• Provide outstanding customer service by ensuring that all customer inquiries and issues are addressed promptly and professionally.
• Develop and manage employee schedules to ensure adequate coverage and efficient operation of the deli department.
• Oversee merchandising activities to enhance product visibility and appeal, driving sales and customer satisfaction.
• Conduct training sessions for staff to enhance their skills in food preparation, customer service, and compliance with safety standards.
• Manage ordering processes to ensure optimal stock levels and minimize waste, coordinating with suppliers as necessary.
• Implement and maintain inventory control measures to track stock levels, reduce shrinkage, and maximize profitability.
• Ensure compliance with food safety and sanitation standards, conducting regular inspections and audits.
• Supervise food preparation activities to ensure high-quality products and adherence to recipes and standards.
• Perform bookwork and administrative tasks, including maintaining accurate records of sales, expenses, and inventory.
• Execute supervisory duties, including performance evaluations, conflict resolution, and fostering a positive team environment.

Benefits

• Health, Dental, and Vision Insurance
• 401k
• Paid Time Off
• Holiday Pay (Additional Time & Half if worked)
• Employee Discount

Qualifications

Required Education

• High school diploma or GED

Preferred Education

• Associate’s or Bachelor’s degree in food service management, culinary arts, business, or retail management
• Food safety certifications (ServSafe, local health department certifications)

Required Experience

• Minimum of 2–3 years of experience in a deli, grocery, or food service environment

Preferred Experience

• 3–5+ years of deli or food service experience
• Prior supervisory or management experience
• Experience with scheduling, inventory control, and ordering
• Experience enforcing food safety and sanitation standards

Required Skills and Abilities

• Leadership and staff supervision
• Customer service and conflict resolution
• Food preparation and deli product knowledge
• Food safety, sanitation, and health code compliance
• Inventory and cost control
• Time management and organization
• Communication and teamwork
• Problem-solving and decision-making