Deli Department Lead: Inspiring Coach & Service Champion

Kroger Co.; Cheyenne (WY); On-site; USD 35,000 - 50,000; Full time

Job summary

Kroger Co. is hiring to lead a Deli team, delivering an uplifting customer experience and coaching associates to meet performance goals. You will interview, train, and evaluate staff, reinforce safety and food safety standards, and align daily operations with store priorities.

The role emphasizes coaching, incentives, and hands-on supervision to ensure consistent, high-quality customer service across shifts in a fast-paced retail environment.

Qualifications

• Effective communication and customer service skills.
• Knowledge of basic math for handling transactions and workloads.
• Ability to handle stressful situations with composure.
• Ability to lead other associates and supervise teams.
• Flexibility in work schedule to cover shifts.
• Successful completion of basic and supervisory skills.

Responsibilities

• Establish uplifting work environment where associates feel valued and engaged.
• Empower associates to create a simple, fresh and inspired shopping experience.
• Plan work activities efficiently and use time effectively.
• Identify and resolve problems by analyzing information and proposing solutions.
• Communicate department and job information to associates, including updates from boards and huddles.
• Orient new associates to department benefits and expectations.
• Support the Customer 1st team and promote corporate standards.
• Delegate tasks with clear direction and monitor progress.
• Be punctual for work and meetings; ensure coverage when absent.
• Execute action plans and daily priorities, including performance goals.
• Adhere to food safety regulations and safety guidelines.
• Promote safety programs and identify unsafe conditions.
• Stay current with ads and promotions; educate associates on brands.
• Schedule Deli associates to meet customer demand.
• Provide actionable feedback to grow teams and individuals.
• Align work with store initiatives and prioritize goals.
• Maintain product knowledge to assist customers.
• Create and execute sales promotions with store management.
• Monitor supply expenses to ensure resources are available.
• Assist management with budget prep and P&L reviews.
• Take appropriate action on financial reports and store results.
• Develop department business plans to achieve results.
• Supervise and coach Deli staff; conduct performance reviews and rewards.
• Ability to work cooperatively in high-paced or stressful environments.
• Ability to manage conflict constructively and with integrity.
• Act with honesty and integrity regarding customer and business information.

Skills

Effective communication

Customer service

Basic math

Leadership

Flexibility

Supervisory skills

Job description

Kroger Co. is hiring to lead a Deli team, delivering an uplifting customer experience and coaching associates to meet performance goals. You will interview, train, and evaluate staff, reinforce safety and food safety standards, and align daily operations with store priorities.

The role emphasizes coaching, incentives, and hands-on supervision to ensure consistent, high-quality customer service across shifts in a fast-paced retail environment.