Deli Dept Lead & Customer Experience Champion

The Kroger Co.; Chester (VA); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

The Kroger Co. is seeking a Deli Department team member to create an outstanding customer experience in a safe, clean environment. You will help achieve department sales and profit goals, monitor daily activities, and uphold our core values of respect, honesty, integrity, diversity, inclusion and safety.

You will train associates, set schedules, manage inventory, and lead promotions with store management. This role emphasizes teamwork, quality standards, and customer-focused service in a

Qualifikationen

• Excellent oral/written communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handler permit on start.
• High school diploma or GED preferred.

Aufgaben

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Inform customers of produce specials and offer product samples to help customers discover new items.
• Review/inspect products for quality and freshness and take appropriate action.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist management in preparing the store/department budget, expense control, profit and loss reviews.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize the inventory process, train associates on inventory/stocking and CAO.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and reporting issues.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced environments and manage conflict.

Kenntnisse

Communication

Customer service

Team leadership

Inventory management

Safety compliance

Ausbildung

High School Diploma or GED

Jobbeschreibung

The Kroger Co. is seeking a Deli Department team member to create an outstanding customer experience in a safe, clean environment. You will help achieve department sales and profit goals, monitor daily activities, and uphold our core values of respect, honesty, integrity, diversity, inclusion and safety.

You will train associates, set schedules, manage inventory, and lead promotions with store management. This role emphasizes teamwork, quality standards, and customer-focused service in a