Deli Department Lead & Customer Experience Coach

The Kroger Co.; Westminster (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

The Kroger Co. is seeking a Deli Associate to deliver outstanding customer service and uphold a safe, clean environment in the deli department. You will support promotions, assist customers, and help maintain product quality and freshness.

The role emphasizes teamwork, effective communication, basic math skills, and adherence to food safety standards. Experience in deli or retail is a plus, and the position is in a fast-paced retail setting.

Qualifications

• Excellent oral and written communication skills.
• Knowledge of basic math (counting, simple calculations).
• Ability to handle stressful situations in a retail environment.
• Current food handlers permit required upon employment.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Communicate store, department and job specific information to associates.
• Establish department performance goals and empower associates to meet targets.
• Develop scheduling to manage customer volume and ensure adequate coverage.
• Train associates on performance and participate in evaluations.
• Answer customer questions, suggest products and locate items throughout the store.
• Inform customers of specials and sample new items to boost sales.
• Monitor product quality and freshness and take corrective action.
• Assist in creating the department business plan and execute promotions.
• Support management with budget planning, expenses, and financial reports.

Skills

Excellent communication

Basic math

Stress management

Food safety permit

Education

High School Diploma or GED

Job description

The Kroger Co. is seeking a Deli Associate to deliver outstanding customer service and uphold a safe, clean environment in the deli department. You will support promotions, assist customers, and help maintain product quality and freshness.

The role emphasizes teamwork, effective communication, basic math skills, and adherence to food safety standards. Experience in deli or retail is a plus, and the position is in a fast-paced retail setting.