Deli Department Lead: Elevate Customer Experience

The Kroger Co.; Vinton (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Kroger Co. is hiring for a Deli department role in Virginia. You will create an outstanding customer experience through exceptional service, maintain a safe, clean environment, and help achieve department sales and profit goals.

You will monitor department functions, supervise associates, schedule coverage, train staff, and implement in-store promotions. The position emphasizes teamwork, safety, product quality, and adherence to company values.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products.
• Inform customers of produce specials and offer product samples to help customers discover new items.
• Review/inspect products for quality and freshness and take appropriate action.
• Develop and implement a department business plan to achieve desired results.

Skills

Clear communication

Math basics

Stress management

Food handlers permit

Education

High School Diploma or GED

Job description

The Kroger Co. is hiring for a Deli department role in Virginia. You will create an outstanding customer experience through exceptional service, maintain a safe, clean environment, and help achieve department sales and profit goals.

You will monitor department functions, supervise associates, schedule coverage, train staff, and implement in-store promotions. The position emphasizes teamwork, safety, product quality, and adherence to company values.