DegreeWorks Curriculum Specialist

Clayton State University; Georgia; On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Tuition Assistance

Job summary

Augusta University seeks a DegreeWorks/JagTrax specialist to maintain degree audit systems, create user documentation, and provide technical support for staff and students. You will handle curriculum proposals, testing, and process improvement across DegreeWorks and JagTrax, coordinating with multiple campus teams.

The role emphasizes accurate audits, timely communications, and ongoing training for staff, faculty, and students in a dynamic university environment.

Qualifications

• Bachelor's degree from an Accredited College or University with 2 years' related work experience.
• Experience with DegreeWorks/JagTrax and related processes.
• Strong written and verbal communication; ability to work with stakeholders.

Responsibilities

• Create and maintain DegreeWorks (JagTrax) user documentation, including SOPs, websites, training videos, FAQs.
• Provide technical support and general advice to DegreeWorks (JagTrax) users daily.
• Perform end of term processing and coordinate with graduation team as needed.
• Assess, implement, and maintain Scribe and DegreeWorks processes for accurate audits.
• Participate in Curriculum Proposal processing via Modern Campus Curriculum to ensure updates in Scribe.
• Build test plans and conduct testing of DegreeWorks/JagTrax; notify leadership of issues.
• Evaluate course substitutions and student exceptions; document communications in ServiceNow.
• Continuously improve the degree audit system and share knowledge campus-wide.
• Perform other duties as assigned.

Skills

DegreeWorks/JagTrax

Documentation

Technical Support

Scribe

Curriculum Rules

ServiceNow

Banner Workflow

Communication

Education

Bachelor's degree

Tools

Scribe

ServiceNow

Banner

Curriculog

Modern Campus Curriculum

Job description

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Job Summary

This position performs DegreeWorks degree audit system maintenance using scribe and participates in associated testing/upgrades. Performs analysis and implementation of approved course substitutions, submissions of student degree audit issues including analysis and correction, and collaborating or referring items to other departments when needed for assistance, such as Academic Admissions. Ensuring JagTrax resource email is correctly coded and filed, responding to all inquiries with excellent customer service in a timely manner. Provides training to staff, faculty and students as required. Performs other duties as assigned.

Responsibilities

The duties include, but are not limited to:

DEGREEWORKS/JAGTRAX DOCUMENTATION:

Create and maintain DegreeWorks (JagTrax) user documentation, including standard operating procedures, websites, and training videos, FAQs, etc.

TECHNICAL SUPPORT:

Provide technical support and general advice to DegreeWorks (JagTrax) users on a daily basis.

Conduct end of term processing as required.

Prioritize requests related to graduation working closely with the graduation team.

SCRIBE AND DEGREE AUDIT MAINTENANCE:

Assess, implement, and maintain Scribe and all related DegreeWorks (JagTrax) processes to ensure degree audits are accurate for all stakeholders.

This includes analysis of and critical thinking to determine the issue, develop the method for solution, and implementing solutions.

Solutions may include mapping curriculum pathways alongside the catalog and Banner, reviewing curriculum proposals and finally implementing exceptions, course subs.

CURRICULUM PROPOSAL PROCESSING:

Participate in the curriculum proposal process via Modern Campus Curriculum (Curriculog) to ensure approvals are implemented in Scribe in a timely manner.

Includes communications with proposal originators where appropriate and making suggestions where needed to ensure accuracy and efficiency.

TESTING AND QUALITY ASSURANCE:

Build test plans, conduct testing of DegreeWorks (JagTrax), and notify leadership of issues, suggesting corrections.

COURSE SUBSTITUTIONS AND STUDENT EXCEPTIONS:

Evaluate and process course substitutions and student issue exceptions as received in Banner Workflow and ServiceNow, ensuring complete, timely, and exceptional communications with stakeholders.

Keep detailed notes in ServiceNow and closing tickets in an efficient manner.

CONTINUOUS IMPROVEMENT:

Use all opportunities to continuously evaluate, improve, and foster ongoing knowledge, use, and adoption of the degree audit system across the campus community.

OTHER DUTIES:

Perform all other duties as assigned.

Required Qualifications

Bachelors degree from an Accredited College or University with 2 years' of related work experience.

Preferred Qualifications

The qualified candidate should have an aptitude for curriculum rules, attention to detail, and the ability to self-manage and prioritize work ongoing basis. The ability to communicate with stakeholders in both verbal and written formats and to conduct themselves professionally at all times is required. The ability to multitask and handle large volumes of requests, while adhering to curriculum rules and understanding the integrated relationships of databases to their work is key.

Knowledge, Skills, & Abilities

KNOWLEDGE
Knowledge of the principles, policies and techniques of educational administration; thorough knowledge of University policies and procedures related to AU; thorough knowledge of USG rules and regulations. Strong problem solving skills; ability to plan and coordinate work independently; ability to communicate effectively both orally and in writing. Knowledge of integrated information systems.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of normal business hours may be required)

Pay Band: B11

Salary: $56,600.00/Annually-$60,007.00/Annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.