Student Services Specialist 1

Clayton State University; Georgia; On-site; USD 33,000 - 39,000; Full time

Job summary

Augusta University in Augusta, GA invites applications for the Graduate Admissions Operations Student Support Specialist I to deliver student-focused customer service during the graduate admission process. This role focuses on processing applications, completing imaging tasks, and data entry in Banner and Slate, with additional responsibilities during peak periods.

The candidate should have a High School Diploma or GED with administrative or customer service experience, and be proficient in

Qualifications

• High School Diploma, GED, or equivalent with one year of administrative or customer service experience.
• Experience with student information systems and data reporting is preferred.
• Proficiency in Microsoft Excel and Office applications is expected.

Responsibilities

• Process applications for all incoming students from multiple systems.
• Enter and maintain student information in Banner and Slate.
• Scan, image, and index documents in Banner, Slate, and Xtender.
• Maintain student files and track transcripts for all applicants.
• Run reports for data quality checks and ensure data accuracy.
• Assist during peak periods with admission decisions and transcript evaluations.

Skills

Interpersonal skills

Verbal & written communication

Attention to detail

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

BANNER

Xtender

Slate

Reporting Systems

Microsoft Excel

Job description

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Job Summary

The Graduate Admissions Operations Student Support Specialist I is critical in providing student-focused customer service during the graduate admission process. Their primary focus centers on processing applications, executing admission requirements, and completing document imaging - scanning, imaging, and indexing. This Specialist also provides general data entry support in the student information system and CRM and will assist in other areas during peak times, including but not limited to issuing decisions, reviewing tuition classification, and completing transcript evaluation.

Responsibilities

The duties include, but are not limited to:

APPLICATION PROCESSING

• Process applications for all incoming students from multiple systems.
• Enter, update, and maintain student information in Banner and Slate.

DOCUMENT IMAGING AND DATA ENTRY

• Complete data entry and scan documents into Banner, Slate, and Xtender.
• Scan, image, and index application and student documents.

STUDENT FILE MANAGEMENT

• Maintain student files by managing intake of new documents.
• Track transcripts and update checklists for all applicants and students.

QUALITY CONTROL AND REPORTING

• Run reports to perform quality control checks on data entry.
• Review files and databases for accuracy and completeness.

ADMISSIONS SUPPORT

• Assist during peak periods with issuing admission decisions.
• Review tuition classification.
• Complete transcript evaluations.

SPECIAL PROJECTS AND OTHER DUTIES

• Perform other essential duties and responsibilities as assigned.
• Perform special projects, temporary duties, and other related duties as assigned.

Required Qualifications

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with one year of administrative or customer service experience.

Preferred Qualifications

• Experience in BANNER, Xtender, Slate, Reporting Systems, transfer articulation or other student information systems.
• Proficient in Microsoft Excel.

Knowledge, Skills, & Abilities

KNOWLEDGE

• Proficient in Microsoft Office and other computer software/databases
• Operation of a personal computer, photocopier equipment, imaging scanners, and standard office machines

SKILLS

• Excellent interpersonal, verbal, and written communication skills
• Attention to detail in collating and assembling printed or copied materials such as reports, bulletins, articles, and delivering finished materials

ABILITIES

• Ability to maintain confidentiality
• Ability to work efficiently

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of normal business hours may be required)

Pay Band: B2

Salary: $32,800.00/Annually-$38,589.10/Annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

• Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.