Student Services Specialist 1

Augusta University; Augusta (GA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

13 paid holidays

Tuition assistance

Job summary

Augusta University in Augusta, GA is seeking a Graduate Admissions Operations Student Support Specialist I to process applications, image documents, and support the graduate admission workflow across Banner, Slate, and Xtender.

You will enter and maintain student information in the systems, manage transcripts, and assist with admissions decisions, tuition classification, and transcript evaluations during peak periods.

Qualifications

• High School Diploma, GED, or equivalent with one year of administrative or customer service experience.
• Experience in Banner, Xtender, Slate, Reporting Systems, transfer articulation or other student information systems preferred.
• Proficient in Microsoft Excel.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Process applications for all incoming students from multiple systems.
• Enter, update, and maintain student information in Banner and Slate.
• Complete data entry and scan documents into Banner, Slate, and Xtender.
• Scan, image, and index application and student documents.
• Maintain student files by managing intake of new documents.
• Track transcripts and update checklists for all applicants and students.
• Run reports to perform quality control checks on data entry.
• Review files and databases for accuracy and completeness.
• Assist during peak periods with issuing admission decisions.
• Review tuition classification.
• Complete transcript evaluations.
• Perform other essential duties and responsibilities as assigned.

Skills

Interpersonal skills

Communication skills

Attention to detail

Confidentiality

Efficient work

Education

High School Diploma or GED

Tools

Banner

Xtender

Slate

Reporting Systems

Student Information Systems

Microsoft Excel

Job description

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

The Graduate Admissions Operations Student Support Specialist I is critical in providing student-focused customer service during the graduate admission process. Their primary focus centers on processing applications, executing admission requirements, and completing document imaging - scanning, imaging, and indexing. This Specialist also provides general data entry support in the student information system and CRM and will assist in other areas during peak times, including but not limited to issuing decisions, reviewing tuition classification, and completing transcript evaluation.

Responsibilities

The duties include, but are not limited to:

APPLICATION PROCESSING:

• Process applications for all incoming students from multiple systems.
• Enter, update, and maintain student information in Banner and Slate.

DOCUMENT IMAGING AND DATA ENTRY:

• Complete data entry and scan documents into Banner, Slate, and Xtender.
• Scan, image, and index application and student documents.

STUDENT FILE MANAGEMENT:

• Maintain student files by managing intake of new documents.
• Track transcripts and update checklists for all applicants and students.

QUALITY CONTROL AND REPORTING:

• Run reports to perform quality control checks on data entry.
• Review files and databases for accuracy and completeness.

ADMISSIONS SUPPORT:

• Assist during peak periods with issuing admission decisions.
• Review tuition classification.
• Complete transcript evaluations.

SPECIAL PROJECTS AND OTHER DUTIES:

• Perform Other Essential Duties And Responsibilities As Assigned.
• Perform special projects, temporary duties, and other related duties as assigned.

Required Qualifications

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with one year of administrative or customer service experience.

Preferred Qualifications

Experience in BANNER, Xtender, Slate, Reporting Systems, transfer articulation or other student information systems.

Proficient in Microsoft Excel.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases

Operation of a personal computer, photocopier equipment, imaging scanners, and standard office machines

Skills

Excellent interpersonal, verbal, and written communication skills

Attention to detail in collating and assembling printed or copied materials such as reports, bulletins, articles, and delivering finished materials

Abilities

Ability to maintain confidentiality

Ability to work efficiently

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of normal business hours may be required)

Pay Band: B2

Salary: $32,800.00/Annually-$38,589.10/Annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.