Deficiency Solutions Coordinator - Fire & Life Safety

Sciens Building Solutions; Columbia (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Commission incentive plan

Paid time off

401(k) matching

Short term disability

Long term disability

Medical, dental, and vision plans

Life insurance

Company cell phone and laptop

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking a Deficiency Coordinator to estimate and generate sales proposals for repair work identified during contracted inspections of fire alarm, sprinkler, and life safety systems.

The coordinator serves as the primary contact for customers with outstanding deficiencies, ensuring quotes are provided and repairs completed, while coordinating with field inspectors and service teams to maintain timely scheduling and customer satisfaction.

Qualifications

• Bachelor’s degree preferred. Candidates with a combination of education and experience will be considered.
• Fire Alarm, Sprinkler or Security industry knowledge a plus.
• Over the counter sales or customer service experience.
• Comfortable with proactively reaching out to customers and solving problems.
• Strong computer skills.

Responsibilities

• Generate system repair estimates and proposals in a timely manner upon the completion of inspections.
• Coordinate with customers to facilitate timely repair of deficiencies.
• Develop relationships with field inspectors and obtain copies of inspection reports for timely evaluation and quoting.
• Gain commitment from the customer over the phone and/or email.
• Coordinate with the service department on scheduling of repairs.
• Provide customers with recommendations and communicate system integrity issues that require urgent repair.
• Track deficiency quotations by customer and dollar amount.
• Deliver sales to an assigned quota.
• Interface effectively with the service department to ensure timely scheduling of repairs.
• Engage with service managers and other sales representatives as required based on size and scope of repairs.
• Provide written notice to customers who elect not to perform repairs.
• Be a customer advocate and ensure all customer expectations are exceeded.

Skills

Customer service

Communication

Negotiation

Organization

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sciens Building Solutions is seeking a Deficiency Coordinator to estimate and generate sales proposals for repair work identified during contracted inspections of fire alarm, sprinkler, and life safety systems.

The coordinator serves as the primary contact for customers with outstanding deficiencies, ensuring quotes are provided and repairs completed, while coordinating with field inspectors and service teams to maintain timely scheduling and customer satisfaction.