Life-Safety Deficiency Coordinator & Sales Estimator

WW Gay Fire Protection Inc; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health, dental, and vision plans

Life insurance

Company cell phone and laptop

Tuition reimbursement

Job summary

Sciens Building Solutions in Jacksonville, FL is seeking a Deficiency Coordinator to estimate and generate sales proposals for repair work identified during inspections of fire alarm, sprinkler, and life safety systems.

You will coordinate with customers, field inspectors, and service departments to ensure timely quoting, scheduling, and delivery of repairs, while building lasting customer relationships.

Qualifications

• Bachelor’s degree preferred.
• Combination of education and experience will be considered.
• Fire Alarm, Sprinkler or Security industry knowledge a plus.
• Over the counter sales or customer service experience.
• Comfortable with proactively reaching out to customers and solving problems.
• Strong computer skills; organized and detail oriented.
• Effective communication skills and ability to present before broad audiences.
• Strong negotiation skills and competitive spirit.

Responsibilities

• Generate system repair estimates and proposals in a timely manner upon the completion of inspections.
• Coordinate with customers to facilitate timely repair of deficiences.
• Develop relationships with field inspectors and obtain copies of inspection reports for timely evaluation and quoting.
• Gain commitment from the customer over the phone and/or email.
• Coordinate with the service department on scheduling of repairs.
• Provide customers with recommendations and communicate system integrity issues that require urgent repair.
• Develop positive ongoing relationships with customers and understand the customers buying process.
• Track deficiency quotations by customer and dollar amount.
• Deliver sales to an assigned quota.
• Interface effectively with the service department to ensure timely scheduling of repairs.
• Engage with service managers and other sales representatives as required based on size and scope of repairs.
• Provide written notice to customers who elect not to perform repairs.
• Be a customer advocate and ensure all customer expectations are exceeded.

Skills

Customer service

Negotiation

Communication

Sales experience

Proactive outreach

Education

Bachelor’s degree

Tools

CRM software

Job description

Sciens Building Solutions in Jacksonville, FL is seeking a Deficiency Coordinator to estimate and generate sales proposals for repair work identified during inspections of fire alarm, sprinkler, and life safety systems.

You will coordinate with customers, field inspectors, and service departments to ensure timely quoting, scheduling, and delivery of repairs, while building lasting customer relationships.