Deficiencies Inside Sales Representative

YDU JC Air Cond & Ref Inc.- Dubai; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Medical, dental, and vision insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls in Charlotte, NC, is seeking an Deficiencies Inside Sales Representative to sell repair work identified during contracted fire and life safety system inspections. You will prepare accurate proposals, follow up on quotes, and drive customer commitment over the phone while maintaining a positive experience.

You will own quotes, stay close to deficiency findings, and collaborate with service teams to improve repairs, with a focus on meeting an assigned quota.

Qualifications

• High School Diploma or Equivalent.
• Excellent presentation and verbal communication skills.
• Proficiency with Microsoft Office programs, including Excel and Word, and web-based programs.
• Three years of inside sales experience and customer service background.

Responsibilities

• Prepare proposals for repair work identified during contracted fire and life safety system inspections.
• Follow up on delivered quotes and work to gain customer commitment over the phone.
• Communicate promptly and regularly with customers regarding systems integrity issues, recommendations, and quoted solutions.
• Develop and maintain positive ongoing relationships with customers.
• Maintain and update an inspection deficiency tracking system on a daily basis.
• Report progress, activity, and metrics to management on a weekly and monthly basis.
• Deliver sales results against an assigned quota.
• Serve as the primary point of contact within the district office for customers with identified systems integrity issues.
• Partner with other sales representatives when quoting and selling system repairs requires additional support.
• Work closely with the service department to support delivery and improved service repairs.

Skills

Inside sales experience

Customer service

Verbal communication

MS Office (Excel/Word)

Education

High School Diploma or Equivalent

Job description

Deficiencies Inside Sales Representative Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we help turn goals into real-world results and move society forward.

Role Overview

In this role, you will sell repair work identified during contracted fire and life safety system inspections. Success comes from preparing accurate proposals, following up consistently, earning customer commitment over the phone, and keeping deficiency activity moving toward close while delivering a positive customer experience.

Key Responsibilities

• Prepare proposals for repair work identified during contracted fire and life safety system inspections.
• Follow up on delivered quotes and work to gain customer commitment over the phone.
• Communicate promptly and regularly with customers regarding systems integrity issues, recommendations, and quoted solutions.
• Develop and maintain positive ongoing relationships with customers.
• Maintain and update an inspection deficiency tracking system on a daily basis.
• Report progress, activity, and metrics to management on a weekly and monthly basis.
• Deliver sales results against an assigned quota.
• Serve as the primary point of contact within the district office for customers with identified systems integrity issues.
• Partner with other sales representatives when quoting and selling system repairs requires additional support.
• Work closely with the service department to support delivery and improved service repairs.

How You Will Do It

• Own every quote with accountability, safety, and integrity, making sure customers receive clear and dependable follow-through.
• Stay close to the work by responding quickly to deficiency findings, keeping communication timely, and removing obstacles that slow customer decisions.
• Use Microsoft Office, including Excel and Word, along with web-based programs and the inspection deficiency tracking system to keep records accurate and current.
• Improve every day through disciplined follow-up, candid problem-solving, and consistent review of what is helping quotes move to close.
• Win as one team by sharing information with service, inspection, and sales colleagues and building trust across the district.

Qualifications

• High School Diploma or Equivalent.
• Excellent presentation and verbal communication skills.
• Proficiency with Microsoft Office programs, including Excel and Word, and web-based programs.
• Highly motivated and success-driven.
• Ability to complete a defined training program upon being awarded the position.
• Ability to successfully close sales while maintaining a positive customer experience.
• Good computer skills and a process-oriented, energetic approach to work.
• Nice to Have Fire Alarm or Sprinkler Industry experience.
• Administrative experience.
• High customer phone call background with an emphasis on telephone prospecting.
• Mechanical or electrical field service experience.
• Three years of inside sales experience and customer service background.

Why Join Us

Johnson Controls offers a collaborative environment, paid training, global advancement opportunities, and a comprehensive benefits package designed to support your growth and well-being.

Benefits

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More

HIRING HOURLY RANGE: $22.34 - $32.80 + Commission (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.