Fire Service Renewals Sales Representative

YDU JC Air Cond & Ref Inc.- Dubai; Johnson City (TN); On-site; USD 54,000 - 83,000; Full time

Benefits offered by this job

Benefits from day one

401K

Sales incentive plan

Job summary

Johnson Controls is seeking a Field Service Renewals Representative 4 to maintain and grow sales within a defined customer base and territory.

You will develop a customer-focused strategy that supports retention of preventative maintenance contracts, higher revenue per customer, and stronger customer satisfaction. The role requires a High School Diploma, 2+ years sales/customer service experience, and proficiency with Microsoft Office and Salesforce.

Qualifications

• High School Diploma required.
• 2+ years of sales and/or customer service experience.
• Excellent communication skills and self-discipline.
• Independent, creative approach to selling services.

Responsibilities

• Maintain and grow sales within an assigned customer base and territory.
• Develop and execute strategies that improve retention of maintenance contracts and revenue per customer.
• Manage retention activities for an approx. $3M-$3.5M service base.
• Serve as the primary contact for the customer base and build lasting relationships.
• Develop strong account knowledge including key decision makers and contract details.
• Partner with district operations to support service delivery and reporting.

Skills

Microsoft Office

Salesforce

Ace

Report to Web

Communication skills

Education

BA/BS or equivalent

Tools

Salesforce

Microsoft Office

Job description

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places, and the planet.

Join a team that values collaboration, development, and meaningful work that helps customers get more from the services they rely on.

In this role, you will help protect and grow service agreement revenue by building strong customer relationships, improving renewal retention, and delivering a high-quality experience across your assigned territory.

What we offer

• Competitive salary
• Paid vacation/holidays/sicktime- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Check us out!: A Day in a Life at Johnson Controls | Sales Roles

What you will do

The Field Service Renewals Representative 4 is responsible for maintaining and growing sales within a defined customer base and geographical territory.

You will develop a customer-focused strategy that supports retention of preventative maintenance contracts, higher revenue per customer, and stronger customer satisfaction.

Key responsibilities

• Maintain and grow sales within an assigned customer base and territory.
• Develop and execute strategies that improve retention of preventative maintenance contracts, revenue per customer, and customer satisfaction.
• Manage retention activities within an assigned service agreement customer base of approximately $3M-$3.5M.
• Serve as the primary point of contact for the assigned customer base and build lasting relationships with customers.
• Develop strong account knowledge, including key decision makers, equipment, service contract details, and account history.
• Partner with district operations to support and improve service delivery.
• Identify customer needs and translate them into effective sales strategies.
• Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.

How You Will Do It

Work within Johnson Controls policies, procedures, products, programs, and services to ensure a consistent customer experience.

Own outcomes with accountability, safety, and integrity by following through on commitments and managing your territory with discipline.

Stay close to the customer and the work by developing a detailed understanding of each account and using that knowledge to remove obstacles quickly.

Improve every day by using candid feedback, reviewing results, and refining your approach based on weekly and monthly performance metrics.

Win as one team by collaborating with district operations and corporate partners to strengthen service delivery and customer satisfaction.

Use Microsoft Office, Salesforce, Ace, and Report to Web to manage account information, track activity, and support accurate reporting.

What we look for

• High School Diploma.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Nice to Have

• Nice to Have BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Excellent communication skills and the ability to quickly qualify opportunities.
• A high degree of self-discipline and a success-driven mindset.
• An independent, creative approach to selling intangible services.

HIRING SALARY RANGE: $54,000 - $82,800 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

#LI-AA2 #SalesHiring

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.