Deficiencies Inside Sales Representative

Johnson Controls, Inc.; Charlotte (NC); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Medical, dental, and vision insurance

Health Savings Account

Life Insurance

401(k) with company match

Disability protection

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls is seeking a Deficiencies Inside Sales Representative in Charlotte, NC to drive repair proposals after fire and life safety inspections. You will quote, follow up, and secure commitments by phone while ensuring a positive customer experience.

You will own quotes, track deficiency activity, and collaborate with service and inspection teams to move opportunities toward close, with compensation including hourly pay plus commission and a strong benefits package.

Qualifications

• High School Diploma or Equivalent required.
• Excellent presentation and verbal communication skills.
• Proficiency with Microsoft Office programs, including Excel and Word.
• Highly motivated and success-driven.
• Ability to close sales while maintaining a positive customer experience.
• Strong computer skills and process-oriented approach.
• Willingness to complete a defined training program.

Responsibilities

• Prepare proposals for repair work identified during inspections.
• Follow up on quotes and work to gain customer commitment by phone.
• Communicate with customers about system integrity and quoted solutions.
• Develop and maintain positive relationships with customers.
• Maintain daily deficiency tracking system and report progress weekly.
• Deliver sales results against an assigned quota.
• Serve as the primary contact for customers with issues in the district.
• Partner with other sales reps when quotes require support.
• Work closely with the service department to support repairs.

Skills

Presentation skills

Verbal communication

MS Office

Motivated

Close sales

Customer service mindset

Tech-savvy

Education

High School Diploma or Equivalent

Tools

Excel

Word

Web-based programs

Job description

Deficiencies Inside Sales Representative

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we help turn goals into real-world results and move society forward.

Role Overview

In this role, you will sell repair work identified during contracted fire and life safety system inspections. Success comes from preparing accurate proposals, following up consistently, earning customer commitment over the phone, and keeping deficiency activity moving toward close while delivering a positive customer experience.

Key Responsibilities

• Prepare proposals for repair work identified during contracted fire and life safety system inspections.
• Follow up on delivered quotes and work to gain customer commitment over the phone.
• Communicate promptly and regularly with customers regarding systems integrity issues, recommendations, and quoted solutions.
• Develop and maintain positive ongoing relationships with customers.
• Maintain and update an inspection deficiency tracking system on a daily basis.
• Report progress, activity, and metrics to management on a weekly and monthly basis.
• Deliver sales results against an assigned quota.
• Serve as the primary point of contact within the district office for customers with identified systems integrity issues.
• Partner with other sales representatives when quoting and selling system repairs requires additional support.
• Work closely with the service department to support delivery and improved service repairs.

How You Will Do It

• Own every quote with accountability, safety, and integrity, making sure customers receive clear and dependable follow-through.
• Stay close to the work by responding quickly to deficiency findings, keeping communication timely, and removing obstacles that slow customer decisions.
• Use Microsoft Office, including Excel and Word, along with web-based programs and the inspection deficiency tracking system to keep records accurate and current.
• Improve every day through disciplined follow-up, candid problem-solving, and consistent review of what is helping quotes move to close.
• Win as one team by sharing information with service, inspection, and sales colleagues and building trust across the district.

Qualifications

• High School Diploma or Equivalent.
• Excellent presentation and verbal communication skills.
• Proficiency with Microsoft Office programs, including Excel and Word, and web-based programs.
• Highly motivated and success-driven.
• Ability to complete a defined training program upon being awarded the position.
• Ability to successfully close sales while maintaining a positive customer experience.
• Good computer skills and a process-oriented, energetic approach to work.

Nice to Have

• Fire Alarm or Sprinkler Industry experience.
• Administrative experience.
• High customer phone call background with an emphasis on telephone prospecting.
• Mechanical or electrical field service experience.
• Three years of inside sales experience and customer service background.

Why Join Us

Johnson Controls offers a collaborative environment, paid training, global advancement opportunities, and a comprehensive benefits package designed to support your growth and well-being.

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More

HIRING HOURLY RANGE: $22.34 - $32.80 + Commission (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us