Space Development Agency (SDA) NOC Technician

C3EL; Shiloh (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

C3EL in Shiloh, Illinois, is seeking a Network Technician to provide 24/7 technical and operational support at Scott AFB. Key responsibilities include monitoring network events, troubleshooting issues, and ensuring service restoration within a mission-critical Network Operations Center. The ideal candidate holds a Secret clearance and has 2-5 years of relevant experience, along with DoD-8570 IAT Level 2 certification. This role may involve rotating shifts, including nights and weekends.

Qualifications

• 2-5 years of relevant technical experience.
• An active, in-scope U.S. Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).

Responsibilities

• Create and update tickets.
• Monitor network events and manage failures in real-time.
• Conduct fault analysis and isolation.

Skills

Network monitoring

Troubleshooting

Service restoration

Proficiency in routers

Proficiency in switches

Proficiency in crypto devices

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

CISCO

Juniper

Job description

Overview

Security Clearance: Secret

Due to the nature of the work and contract requirements, U.S. citizenship is required.

Description

C3EL is seeking a cleared professional to support our mission at Scott AFB in Illinois. This Network Technician will support the Space Development Agency (SDA), providing 24/7/365 technical and operational support as part of a high‑visibility, mission‑critical Network Operations Center (NOC). Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations.

This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.

Responsibilities

• Create and update tickets.
• Monitor network events and element management failures in real‑time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identify the fault condition and its impacts.
  • Isolate root causes.
  • Coordinate correction of fault situations regardless of the fault in the infrastructure.
  • Notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation)
  • Support the fault isolation process.
  • Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) – systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
  • Support all customers to include providing global situational awareness support.
• Fault Correction
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer‑initiated tickets.
• Network/Service Restoration
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages.
  • Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Works directly with Shift lead and O&M leadership for guidance.
• Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
• Evaluate and provide feedback for training, standard operating procedures, and tools.
• Assist in training Network controllers within O&M.
• Effectively communicate with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Minimum Qualifications

• An active, in‑scope U.S. Government issued Secret clearance.
• 2-5 years of relevant technical experience.
• Current DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Demonstrated experience in network monitoring, troubleshooting, and service restoration.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Proficiency in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network and transport topologies, including IP and DWDM environments.
• Ability to work in a 24/7 operational environment, including rotating shifts.

Desired Qualifications

• Experience in a Tech Control Facility (TCF) or Cyber Transport environment.
• Background in circuit actions and coordination with telecom vendors.
• Familiarity with IP architecture and network design principles.
• Experience working in a Telco Network Operations Center (NOC), including inside and outside plant operations.
• Proficiency with Microsoft Office Suite applications, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Additional certifications are a plus, including:
  • CCNA (Cisco Certified Network Associate)
  • JNCIA‑Junos (Juniper Networks Certified Associate)
  • F5 Networks Certified Technical Specialist
  • ITILv4 (Information Technology Infrastructure Library, Version 4)

Education

• A minimum of a High School diploma or equivalent is required.