Default Management Administrative Specialist

Eastern Bank; Wakefield (MA); In loco; USD 30.000 - 51.000; Tempo pieno

Descrizione del lavoro

Eastern Bank in Wakefield, MA is seeking a Default Management Assistant I to provide essential administrative support for Consumer and Small Business product lines and assist with special projects.

The role requires independence, strong written and verbal communication, and the ability to balance multiple tasks while adhering to bank policies. Responsibilities include mail handling, document production, invoicing, and risk-management support.

Competenze

• Associates degree preferred, but not required.
• 1-2 years office experience.
• Knowledge of general office tools, printer, scanner, computer, mailing applications.
• Knowledge of general banking operations and activities.
• Must be able to work independently with little direction.
• Strong communication, organizational, writing, and interpersonal skills required.
• Working knowledge of Microsoft Office (Excel/Word/Outlook/PowerPoint/Teams).
• Some travel may be required between office sites for training, meetings and to foster a greater degree of teamwork.

Mansioni

• Ensure a high level of customer satisfaction and minimize Eastern Bank's risk by handling mail and documents and ensuring timely completion.
• Maintain Chex Systems and tracking for overdrawn deposits; ensure procedures are followed and payments posted timely.
• Take ownership of all invoice processing for vendors and outside counsel; assist with fee assessment and correct GL postings.
• Assist the Bankruptcy Team with monitoring incoming mail, labeling and filing documents to correct cabinets.
• Research issues needing resolution and follow through to achieve desired results; escalate to management as needed.
• Assist with skip tracing, offsets, and other risk management tasks and related activities.
• Work within credit authority; management will make final decisions on invoices and fees.

Conoscenze

Office experience

Communication skills

Independent work

Microsoft Office

Interpersonal skills

Formazione

Associates degree preferred

Strumenti

Metavante Insight/FIS

Descrizione del lavoro

Eastern Bank in Wakefield, MA is seeking a Default Management Assistant I to provide essential administrative support for Consumer and Small Business product lines and assist with special projects.

The role requires independence, strong written and verbal communication, and the ability to balance multiple tasks while adhering to bank policies. Responsibilities include mail handling, document production, invoicing, and risk-management support.