Default Management Assistant I - Banking Operations & Docs

Eastern Bank; Wakefield (MA); On-site; USD 66,477,000 - 106,593,000; Full time

Benefits offered by this job

Benefits package

Job summary

Eastern Bank is seeking a Default Management Assistant I in Wakefield, MA to support the Default Management Team with administrative duties and document production for Consumer and Small Business product lines. The role involves assisting with special projects and providing input as needed.

Candidates should be able to work independently, balance multiple tasks, and communicate clearly. Knowledge of banking operations and MS Office is preferred; some travel between office sites may be required.

Qualifications

• Associates degree preferred, but not required.
• 1-2 years office experience.
• Knowledge of general office tools (printer, scanner, computer, mailing applications).
• Knowledge of general banking operations and activities.
• Ability to work independently with little direction.
• Strong written and verbal communication, organizational, and interpersonal skills.
• MS Office (Excel/Word/Outlook/PowerPoint/Teams).
• Familiarity with Metavante Insight/FIS platforms.

Responsibilities

• Ensure high customer satisfaction and minimize risk; manage default management mailboxes and communications.
• Maintain Chex Systems and other tracking for overdrawn accounts; post payments and transfer charge offs.
• Own invoice processing for vendors and outside counsel; assist Bankruptcy Team with mail/document filing.
• Research issues and follow through to resolution; escalate as needed.
• Assist with skip tracing, offsets, risk management, property/appraisal ordering, and contact info.
• Make decisions related to overdrawn accounts and reporting with credit authority.
• Final invoice decisions with appropriate management.

Skills

Strong communication

Organizational skills

Interpersonal skills

Independent work

Office suite

Education

High school diploma or equivalent

Associate degree preferred

Tools

Metavante Insight/FIS

Job description

Eastern Bank is seeking a Default Management Assistant I in Wakefield, MA to support the Default Management Team with administrative duties and document production for Consumer and Small Business product lines. The role involves assisting with special projects and providing input as needed.

Candidates should be able to work independently, balance multiple tasks, and communicate clearly. Knowledge of banking operations and MS Office is preferred; some travel between office sites may be required.