Default Management Assistant

Eastern Bank; Wakefield (MA); On-site; USD 66,477,000 - 106,593,000; Full time

Benefits offered by this job

Benefits package

Job summary

Eastern Bank is seeking a Default Management Assistant I in Wakefield, MA to support the Default Management Team with administrative duties and document production for Consumer and Small Business product lines. The role involves assisting with special projects and providing input as needed.

Candidates should be able to work independently, balance multiple tasks, and communicate clearly. Knowledge of banking operations and MS Office is preferred; some travel between office sites may be required.

Qualifications

• Associates degree preferred, but not required.
• 1-2 years office experience.
• Knowledge of general office tools (printer, scanner, computer, mailing applications).
• Knowledge of general banking operations and activities.
• Ability to work independently with little direction.
• Strong written and verbal communication, organizational, and interpersonal skills.
• MS Office (Excel/Word/Outlook/PowerPoint/Teams).
• Familiarity with Metavante Insight/FIS platforms.

Responsibilities

• Ensure high customer satisfaction and minimize risk; manage default management mailboxes and communications.
• Maintain Chex Systems and other tracking for overdrawn accounts; post payments and transfer charge offs.
• Own invoice processing for vendors and outside counsel; assist Bankruptcy Team with mail/document filing.
• Research issues and follow through to resolution; escalate as needed.
• Assist with skip tracing, offsets, risk management, property/appraisal ordering, and contact info.
• Make decisions related to overdrawn accounts and reporting with credit authority.
• Final invoice decisions with appropriate management.

Skills

Strong communication

Organizational skills

Interpersonal skills

Independent work

Office suite

Education

High school diploma or equivalent

Associate degree preferred

Tools

Metavante Insight/FIS

Job description

Hiring Range: $23.20 - $37.20

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Default Management Assistant I will support the Default Management Team while being responsible for the administrative support, document production to support both Consumer and Small Business product lines. The Default Management Assistant I will assist with special projects and provide input and support as needed.

The Default Management Assistant I must have the ability to work independently and to consistently demonstrate the ability to balance multiple assignments and priorities. Possess strong communication skills, both written and verbal and have the interpersonal skills needed for a positive team environment. Must work within the boundaries of the Division’s and Bank’s policies and procedures.

Responsibilities:

• Ensure a high level of customer satisfaction and strive to quantify and minimize Eastern Bank’s risk of loss. This may include monitoring default management mailboxes (physical & email) and getting documents to accurate parties for timely completion.Printing, scanning, uploading, and mailing of Default Management written communications.

• Assume responsibility for maintaining Chex Systems and other tracking for overdrawn deposit accounts ensuring that all bank procedures are adhered to, and payments are posted accurately and timely. Transfer weekly DDA charge offs to Recovery Sheet. In the event of fraud, work with Security.

• Take ownership of all invoice processing, for both vendors & outside counsel, as well as assessing fees to correct accounts and GLs. Assist the Bankruptcy Team with monitoring incoming mail, labeling and filing documents to correct electronic cabinets.

• Research, and document issues in need of resolution and follow through to achieve desired result.Any issues in need of further escalation should be brought to management attention for assistance once all necessary research has been complete

• Assist with skip tracing, offsets, and other risk management efforts, property inspection ordering, appraisal ordering, contact information etc.

• This position is authorized to make decisions related to overdrawn direct deposit accounts and reporting, as well as mail delivery.

• Management with the proper credit authority will make final decisions on all invoice processing and fee assessment.

Qualifications:

• Associates degree preferred, but not required.
• 1-2 years office experience
• Knowledge of general office tools, printer, scanner, computer, mailing applications
• Knowledge of general banking operations and activities
• Must be able to work independently with little direction
• Strong communication, organizational, writing, and interpersonal skills required
• Working knowledge of the following programs: Microsoft Office (Excel/Word/Outlook/PowerPoint/Teams)
• Metavante Insight/FIS
• Some travel may be required between office sites for training, meetings and to foster a greater degree of teamwork.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

The Default Management Assistant I will support the Default Management Team while being responsible for the administrative support, document production to support both Consumer and Small Business product lines. The Default Management Assistant I will assist with special projects and provide input and support as needed. The Default Management Assistant I must have the ability to work independently and to consistently demonstrate the ability to balance multiple assignments and priorities. Possess strong communication skills, both written and verbal and have the interpersonal skills needed for a positive team environment. Must work within the boundaries of the Division’s and Bank’s policies and procedures.

• Proficiency with general office tools, printers, scanners, computers, and mailing applications.
• Working knowledge of general banking operations and activities.
• Ability to work independently with little direction.
• Strong written and verbal communication skills.
• Excellent organizational and interpersonal abilities.
• Experience with Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams).
• Familiarity with Metavante Insight/FIS platforms.
• Flexibility to travel between office sites as needed.
• Detail‑oriented with a focus on accuracy and compliance.
• High school diploma or equivalent; associate degree or relevant experience preferred.

• Operate and maintain office equipment such as printers, scanners, and computers.
• Prepare, format, and distribute internal and external correspondence and reports.
• Assist with routine banking operations and transaction processing.
• Maintain accurate filing systems and manage document control.
• Coordinate scheduling, meetings, and travel arrangements for department staff.
• Provide data entry and analysis using Microsoft Excel and other Office tools.
• Support the use of Metavante Insight/FIS for account and loan monitoring.
• Communicate effectively with internal teams and external partners.
• Track and follow up on action items to ensure timely completion.
• Participate in cross‑site training sessions and team‑building activities.