Dedicated Account Associate

Crete Carrier Corporation; Cheyenne (WY); On-site; USD 60,000 - 80,000; Full time

Job summary

Crete Carrier Corporation in Cheyenne, WY seeks an operations coordinator for a dedicated account to oversee drivers and ensure loads are delivered safely and on time.

You will assign loads, route drivers to meet customer needs, and act as the main contact from tender to delivery, ensuring high service levels and compliance.

Qualifications

• Experience coordinating operations for a dedicated account.

Responsibilities

• Assigns loads and routes drivers based on hours and customer needs.
• Serves as main point-of-contact for the customer and monitors loads from tender to delivery.
• Supervises drivers as needed, coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues with relevant departments.
• Monitors trailer pools, coordinates trailer movements, and guides detention issues.
• Validates hours of service to ensure safe, legal deliveries.
• Balances driver time-off requests with freight movement.
• Maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular attendance.

Job description

Position Summary

Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure loads are delivered safely and timely.

Role And Responsibilities

• Assigns loads and routes drivers based upon available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.

• Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.

• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer detention issues arise.

• Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.