Onsite Account Manager

The Dart Network; Bayport (MN); On-site; USD 50,000 - 75,000; Full time

Job summary

The Dart Network in Minnesota seeks a Freight Coordinator to manage customer relationships and ensure their needs are understood while delivering best-in-class service and safety.

You will schedule appointments, track loads, communicate updates, and collaborate with planning and fleet management to meet service commitments and driver hours. A 4-year degree or transportation experience is preferred, with strong written and verbal skills and proficiency in transportation systems.

Qualifications

• 4-year college degree or transportation experience preferred.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency with transportation management systems and basic software.
• Detail-oriented with focus on safety and service.

Responsibilities

• Manage customer relationships and ensure needs are understood.
• Coordinate freight commitments and balance network capacity.
• Collaborate with departments to provide solutions.
• Track loads and provide timely updates to customers.
• Ensure compliance with hazmat, overweight, and safety procedures.

Skills

Customer service

Communication

Detail oriented

Multi-tasking

Verbal skills

Education

4-year College Degree and/or transportation experience preferred

Tools

Transportation management systems

Job description

Manage customer relationship, communicating with customers to ensure that all of their needs are understood and addressed while providing best in class service and the highest level of safety.Responsibilities include, but not limited to:Manage customer relationship, communicating with customers to ensure that all of their needs are understood and addressed.Manage customer freight commitments, understanding network balance and communicate impacts to balance.Collaborate with other departments within the network to provide solutions to customers or freight coverage and service.Build relationship with customersUnderstand customer commitments and needsCommunicate timely and provide detailed updatesBe an advocate for your customer and their success within Dart.Schedule appointments to ensure utilization of driver’s time, while meeting customer service commitments.Ensure appointments are updated with accurate times, pickup and delivery numbers.Work issues quickly to keep drivers moving.Understand customer expectations, communicating internally for success.Communicate service concerns to the customer and provide solutionsTrack loads and report and work any service issues with planning and fleet management teamsEnsure loads are booked so that drivers can meet HOS requirementsUnderstand customer procedures with haz-mat, overweight, claims, cargo, and security.Understand customer commitments and accept freight based on freight acceptance plan.Communicate any changes to customer freight flow early to ensure network changes can be made to fill gaps.Solicit freight, using freight finder when needed to fill gaps in network.Ensure that utilization and safety needs are met.Ensure customer location information is updated so that drivers have the information needed to be successful.Communicate customer requirements early and ensure loads are updated with all information.Work issues quickly to keep drivers moving.4-year College Degree and/or previous transportation experience preferred.Working knowledge of, and proficiency with internal computer systems and programs, including but not limited to transportation management systems, spreadsheets, word documents, etc. The ability to multi-task, be detail oriented with strong written and verbal skills and can work in a fast pace environment. Effective communication and listening skills.