Extended Coverage Dedicated Coordinator

Marten Transport, Ltd.; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Marten Transport, Ltd. is seeking a Customer Service/Driver Relations Associate to serve as a driver representative in operations.

You will manage driver performance, communicate load details, and back up the customer service manager in the region to maintain top-tier service for customers and drivers. Responsibilities include coordinating load information, ensuring on-time pickup and delivery, and supervising fleet activities.

Qualifications

• Bachelor degree in business, logistics, marketing, or related majors, or applicable experience.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to isolate and solve problems efficiently.

Responsibilities

• Communicate load information, advances, purchase orders, maintenance coordination, performance counseling and company news to drivers.
• Assist and/or manage parts of a fleet to optimize on-time pickup/delivery, pallet management, and route efficiency.
• Ensure drivers understand customer and company expectations at dispatch.
• Daily accounting of all assigned trucks and drivers.
• Record details and directions on loads booked for the area.
• Provide backup to the customer service manager in the region.
• Supervise trailer pools and secure loading/unloading appointments.
• Pursue knowledge of other positions to broaden career development.
• Maintain service levels with customers as directed by sales/marketing.
• Perform routine solicitations of customers by phone or other means.
• Delegate duties and train customer service associates.

Skills

Excellent communication

Fast-paced work

multitasking

Problem solving

Education

Bachelor degree in business/logistics/marketing or related majors

Job description

Purpose: Serve as driver's representative in operations. Manage drivers performance in identified categories and be primary/secondary communication link to drivers. Work to achieve optimum driver and customer satisfaction. To ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region. Persons in this position will be accountable for customer inquiries, load solicitations and service reporting.

Responsibilities:

1. Communication to driver including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
2. Responsible for assisting and/or managing of part/all of a fleet including, but not limited to effective management for optimum performance in the following categories:
   • On-time pickup and delivery performance
   • Pallet Management
   • Out of Route Miles
   • Hours of Service Compliance
   • Driver Availability
   • Accommodation of special routing needs
   • Cost Control
3. Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.
4. Daily accounting of all assigned trucks and drivers
5. Record details and direction on all loads booked for the assigned area
6. Act as a substitute for the customer service manager in a manner, which is seamless and transparent to our customer
7. Supervise and monitor trailer pools in the respected market
8. Promptly and logically secure loading and/or unloading appointments
9. Communicate any problems encountered to the regional manager or customer service manager
10. Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development
11. Maintain and monitor the service levels provided to Marten's customers as required and outlined by our sales and marketing department
12. Perform routine solicitations of customer base, by telephone or other forms of communication
13. Delegate duties and train customer service associates
14. Other duties as assigned

RELATIONSHIPS: Daily interaction with operations personnel, drivers, shippers, consignees, and sales.

ABILITIES/SKILLS REQUIRED: Excellent verbal and written communication skills Ability to a handle a fast pace work environment Ability to prioritize and handle multiple tasks at the same time Ability to isolate and solve problems efficiently

PHYSICAL REQUIREMENTS: Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, and light to moderate lifting.

EDUCATION/TRAINING REQUIRED: Bachelor degree in business, logistics, marketing, or other related majors, or applicable experience