Dedicated Account Leader

TA Dedicated, Inc.; Eagan (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401k + Company Match

Paid Vacation and Sick Days

Company Designated Holidays

Life Insurance

Short-Term & Long-Term Disability

Medical Healthcare Spending Accounts (

HSA/FSA)

Dependent Care Reimbursement Account

Employee & Immediate Family Assistance

Job summary

TA Dedicated, Inc. is seeking an Account Manager/Customer Service Manager to lead a team of drivers, plan loads, and build strong customer relationships in Minnesota.

The role focuses on improving on-time performance, safety, and operational efficiency while ensuring accurate driver data and documentation. The ideal candidate has 1–2 years of relevant experience, strong leadership and communication skills, and proficiency in MS Excel.

Qualifications

• 1-2 years’ experience as an Account Manager or Customer Service Manager preferred.
• Ability to establish positive working relationships with customers, stakeholders, and team members.
• Strong, demonstrated leadership capabilities, includes building effective teams.
• Ability to resolve issues without follow up.
• Demonstrated problem solving capabilities and timely decision making. Identifies options including the short and long-term impact on business operations.
• Proficient in MS Excel and other MS Office Suite programs.

Responsibilities

• Fleet Management Lead, develop, and retain a team of drivers. Present appropriate work assignments for drivers
• Manage performance, identify/manage training needs, provide ongoing feedback & review driver scorecard/key metrics with assigned Drivers (i.e. on-time performance, idle %, working %).
• Ensure accurate & complete documentation of driver data, activity & discussions.
• Deliver disciplinary action, up to and including termination, when appropriate.
• Ensure drivers are properly presented in the Operations system and are set up with equipment (i.e. trailers).
• Manage the maintenance calendar, shutdown queue, and other regulatory events.
• Accurately communicate customer expectations, monitor appointment dates and driver’s PTA’s to make sure customer needs are met, providing verbal dispatch for required JIT/time sensitive customers.
• Review requirements with the driver when assigned Hazmat, high value, and high maintenance type loads (verbal dispatch as required).
• Ensure the driver understands procedures and protocols related to claims, accidents, theft, and equipment.
• Maintain awareness of driver’s physical & emotional state and assess how it affects safety, service, and productivity.
• Communicates safety and compliance goals and programs to ensure associates understand and comply with safety and compliance requirements.
• Build effective business relationships with assigned account(s).
• Anticipate and facilitate problem resolution with any shipments at risk of meeting service requirements.
• Understand operational network in an effort to work with customers to enhance existing business and increase load volume.
• Utilize network balance and pricing tools to perform daily solicitation to existing accounts to offset capacity imbalances.
• May negotiate TL and Intermodal rates with outside carriers and evaluate/select carriers, methods of transport, and routes to provide cost-effective transportation and maintain high levels of service.
• Monitor DCC and transactional load weight operations and manage service issues, proof of delivery, rate issues, and special requirements.
• Gather and manage input of delivery data from trip reports to create, analyze, and interpret customer reports. Prepare key performance indicators to present to customers at periodic reviews.
• This position may supervise non-driving associates

Skills

Account management

Customer service

Leadership

Problem solving

MS Excel

Tools

MS Excel

Job description

Salary: $60,000-$70,000, depending on experience

Summary

What does a normal day look like?

Fleet Management

• Fleet Management Lead, develop, and retain a team of drivers. Present appropriate work assignments for drivers
• Manage performance, identify/manage training needs, provide ongoing feedback & review driver scorecard/key metrics with assigned Drivers (i.e. on-time performance, idle %, working %).
• Ensure accurate & complete documentation of driver data, activity & discussions.
• Deliver disciplinary action, up to and including termination, when appropriate.
• Ensure drivers are properly presented in the Operations system and are set up with equipment (i.e. trailers).
• Manage the maintenance calendar, shutdown queue, and other regulatory events.
• Accurately communicate customer expectations, monitor appointment dates and driver’s PTA’s to make sure customer needs are met, providing verbal dispatch for required JIT/time sensitive customers.
• Review requirements with the driver when assigned Hazmat, high value, and high maintenance type loads (verbal dispatch as required).
• Ensure the driver understands procedures and protocols related to claims, accidents, theft, and equipment.
• Maintain awareness of driver’s physical & emotional state and assess how it affects safety, service, and productivity.
• Communicates safety and compliance goals and programs to ensure associates understand and comply with safety and compliance requirements.

Load Planning

• Create and execute plans in accordance with customer expectations, driver needs, and system balance expectations while maximizing the utilization of company assets.
• Accurately communicate with the customer and Driver when there’s a challenge to meet their requirements/needs/expectations.
• Manage and ensure drivers are routed through safe havens as appropriate when planning High Value loads.
• Generate reports and analyze data to maximize equipment usage (i.e. dedicated contract carriage (DCC) load weight, miles driven, and back haul (i.e., return trip) revenue)
• Review DOT regulations (e.g., driving limits, etc.) to remain in compliance with requirements, as well as compile driver availability logs to monitor hours and gauge remaining drive time.

Customer Service

• Build effective business relationships with assigned account(s).
• Anticipate and facilitate problem resolution with any shipments at risk of meeting service requirements.
• Understand operational network in an effort to work with customers to enhance existing business and increase load volume.
• Utilize network balance and pricing tools to perform daily solicitation to existing accounts to offset capacity imbalances.
• May negotiate TL and Intermodal rates with outside carriers and evaluate/select carriers, methods of transport, and routes to provide cost-effective transportation and maintain high levels of service.
• Monitor DCC and transactional load weight operations and manage service issues, proof of delivery, rate issues, and special requirements.
• Gather and manage input of delivery data from trip reports to create, analyze, and interpret customer reports. Prepare key performance indicators to present to customers at periodic reviews.
• This position may supervise non-driving associates

What makes this job right for you?

• 1-2 years’ experience as an Account Manager or Customer Service Manager preferred.
• Ability to establish positive working relationships with customers, stakeholders, and team members.
• Strong, demonstrated leadership capabilities, includes building effective teams.
• Ability to resolve issues without follow up.
• Effectively copes with change and is energized by tough challenges.
• Demonstrated problem solving capabilities and timely decision making. Identifies options including the short and long-term impact on business operations.
• Proficient in MS Excel and other MS Office Suite programs.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Why work for us?

• 401k + Company Match
• Internal Growth / Mobility
• Paid Vacation and Sick Days
• Company Designated Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Medical Healthcare Spending Accounts (HSA/FSA)
• Dependent Care Reimbursement Account
• Employee & Immediate Family Assistance Program (EAP)

More about us:

TA Dedicated specializes in dedicated truckload services that optimize customer supply chains and provide exclusive capacity to lower costs and improve business results. We serve as an integral part of the distribution system for many of our major customers.

TA Dedicated is built on the cornerstone value of safety. The safety of our drivers, other motorists and our customers' freight means everything to us. We stand behind this by investing in safety technologies and the continual training and education of our fleet. Our drivers are the captains of their ship and are empowered to make the decision on when it is safe to drive. We never compromise on our commitment to safety.

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