Deckhand

Hornblower Group; San Francisco (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Hornblower Group in San Francisco is seeking a Deckhand to monitor safety, assist in docking, ticketing, and guest service aboard passenger vessels. You will handle lines, maintain vessel cleanliness, and support crew with safety drills and operations under USCG and company policies.

Requirements include HS Diploma, TWIC, First Aid/ CPR, alcohol service certification, and strong customer service skills. Prior marine or deckhand experience is preferred; 18+ with valid driver’s license required.

Qualifications

• HS Diploma or equivalent.
• TWIC Card (or ability to obtain and maintain).
• First Aid/ CPR certification.
• Alcohol service certification.
• Excellent customer service skills.
• Ability to interact effectively with passengers, guests and fellow employees.
• Ability to work in a fast-paced environment.
• Basic computer skills (Microsoft Office).
• Minimum six (6) months customer service experience preferred.
• One (1) year experience as Deckhand onboard vessels; passenger vessel experience preferred.
• Valid Driver’s License.
• Copy of DD214, if Veteran status.
• Must be at least 18 years of age.

Responsibilities

• Monitor passenger and crewmember safety on the vessel.
• Participate in safety meetings, drills, and audits.
• Handle lines to dock or undock the vessel.
• Maintain vessel cleanliness and perform maintenance tasks as directed.
• Sell tickets and concessions and handle cash as needed.
• Provide guest service and assist with boarding and disembarking.
• Assist with fueling, shore power connections, and provisioning as directed.

Skills

Customer service

Safety awareness

Passenger interaction

Teamwork

Cash handling

Communication

Education

HS Diploma

Tools

Microsoft Office

Job description

Hornblower Groupis a global leader in experienceand transportation.Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels.Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

The Deckhand monitors deck areas onboard the vessel(s) as well as passengers, to ensure safety during ferry operations, dockside and underway. The Deckhand handles lines and rigging to launch or dock the boat and performs custodial and/or general maintenance tasks as directed. The Deckhand provides a high level of customer service to all guests.

Duties And Responsibilities

• Monitor passenger & crewmember safety issues on the vessel. Ensure that safety equipment is utilized and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials.
• Participate in meetings, training, drills, and safety audits as required by USCG & company policy.
• Develop an understanding of all phases of shipboard safety procedures and knowledge of the location and use of all firefighting and safety equipment (i.e., fire extinguishers, fire stations, life preservers, work vest, life floats, and rescue boat).
• Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Safety Data Sheets (SDSs), as required.
• Report safety-related concerns.
• Handle mooring lines to dock or undock the vessel.
• Responsible for getting underway, mooring, anchoring, handling lines, and bridge operations in all weather conditions.
• Sell tickets and concessions, responsible for ticketing equipment, inventory, and cash.
• Provide refreshments including alcoholic beverages at times, to guests.
• Perform lookout duties while underway, including watching for other vessels and monitoring the waterway for potentially unsafe conditions.
• Assist in boarding and disembarking of passengers and vehicles.
• Assist with filling potable water, bunkering fuel, connecting, and disconnecting shore power as directed.
• Perform cleaning and custodial tasks of the vessels and property, including maintenance and construction tasks as assigned and minor engineering repairs and rounds as directed.
• Assist with training of crew as directed.
• Comply with rules and regulations contained in the crew handbook and as directed by supervisor.
• Understand and comply with the Safety Management System (SMS).
• Understand and comply with Ship Instructions (SIs).
• Maintain Crew Qualification binder.
• Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes.
• Assist the Master in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.
• Assist the Master in ensuring the vessel is in an inspection-ready condition at all times.
• Present professional level of customer service and appearance to all clients and at all times, both internal and external.
• Responsible for handling money and balancing deposits/money bags.
• Report safety, operational, and environmental issues to the vessel master.
• Additional job duties as assigned.

Requirements & Qualifications

• HS Diploma or equivalent
• Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain
• Valid First Aid/CPR Certification, and/or ability to obtain and maintain
• Obtain and maintain certification for alcohol service after training completion
• Excellent customer service skills
• Ability to effectively interact with the passengers, guests, and fellow employees
• Ability to work in a fast-paced, quickly changing environment
• Basic computer skills with Microsoft Office familiarity
• Minimum six (6) months customer service experience preferred
• Previous marine experience or watch standing experience preferred
• One (1) year experience as Deckhand onboard vessels; passenger vessel experience preferred
• Valid Driver’s License
• Copy of DD214, if Veteran status
• Must be at least 18 years of age

Compensation based on licensing/credentials.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.