Deck Ambassador

British Swim School; Columbus (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Free uniforms

Job summary

British Swim School is seeking a Deck Ambassador to welcome families at the pool, assist with check-in, answer questions, support instructors, and help each shift run smoothly. You will maintain a safe, clean pool environment and deliver strong customer service.

As part of the poolside team, you’ll arrive early, set up equipment, track attendance, answer questions about schedules and policies, assist with enrollment, and close the pool area after lessons.

Qualifications

• Strong communication and customer service skills.
• Dependable, organized, and punctual.
• Comfortable speaking with parents, children, and staff.
• Basic computer and mobile device skills.
• Ability to work evenings and weekends as scheduled.

Responsibilities

• Arriving 30 minutes before lessons to prepare the pool area.
• Setting up swim equipment, signs, attendance materials, and the family welcome area.
• Checking and recording pool temperature and chemical readings.
• Greeting families warmly and helping students check in.
• Tracking attendance and keeping student records accurate.
• Answering questions about schedules, payments, makeup lessons, and program policies.
• Helping new families feel comfortable and understand what to expect.
• Sharing schedule updates and customer concerns with management.
• Assisting with enrollment and class scheduling when needed.
• Organizing and returning equipment after lessons.
• Completing closing duties so the pool area is ready for the next session.

Skills

Strong communication

Dependable

Organized

Punctual

Customer service

Basic computer skills

Evenings and weekends availability

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development
• Free uniforms

Deck Ambassador

A position at British Swim School is more than a job. It is an opportunity to learn, grow, and make a difference in your community while supporting our goal of ensuring “survival of the littlest.”

The Position

The Deck Ambassador is the main point of contact for families at the pool. You will welcome families, assist with check in, answer questions, support instructors, and help each shift run smoothly.

You will also maintain a safe, clean, and organized pool environment while providing strong customer service.

As a key member of our poolside team, you’ll help create a safe, welcoming, and well-organized experience for every swimmer and family. Your responsibilities will include:

• Arriving 30 minutes before lessons to prepare the pool area for a successful day
• Setting up swim equipment, signs, attendance materials, and the family welcome area
• Checking and recording pool temperature and chemical readings
• Greeting families warmly and helping students check in
• Tracking attendance and keeping student records accurate
• Answering questions about schedules, payments, makeup lessons, and program policies
• Helping new families feel comfortable and understand what to expect
• Sharing schedule updates and customer concerns with management
• Assisting with enrollment and class scheduling when needed
• Organizing and returning equipment after lessons
• Completing closing duties so the pool area is ready for the next session

This is a great opportunity for someone who enjoys helping families, staying organized, and making a positive difference in children’s lives.

Minimum Qualifications

• Strong communication and customer service skills
• Dependable, organized, and punctual
• Comfortable speaking with parents, children, and staff
• Basic computer and mobile device skills
• Ability to work evenings and weekends as scheduled

Preferred Qualifications

• Experience in customer service, hospitality, childcare, recreation, or aquatics
• Experience working with children and families
• Familiarity with scheduling or customer management systems

About Us

British Swim School is more than a swim lesson provider. We work to reduce child drowning by teaching water survival and swimming skills.

Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.