Strategic Debt Settlement Specialist

Alleviate; Irvine (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Catered lunches

Teambuilding events

Quarterly events

Swag

HQ in Irvine

Job summary

Alleviate is hiring an organized, diligent, team-oriented candidate to work with creditors for settlements on unsecured debt. You will excel in communication and strive to exceed duties to boost the Company's revenue.

Responsibilities include negotiating with attorneys, updating CRM, and meeting KPI-driven targets while maintaining high customer service standards. This on-site role is based in Irvine, CA with a daytime schedule and base pay plus commission.

Qualifications

• High school diploma required.
• Previous debt settlement experience is a plus.
• Strong math skills preferred.
• Excellent problem-solving skills with the ability to think outside the box to get the job done.
• Electronic phone system and CRM experience preferred.
• Self-motivated desire to succeed with a proven track record of meeting and exceeding goals.
• Strong attention to detail.
• Ability to multi-task in a fast-paced environment is a must.

Responsibilities

• Work independently and effectively with internal and external legal support staff to resolve lawsuits filed against our clients.
• Unrelenting ability to follow up on escalated matters seeking resolution every step of the way.
• Completed 75 or more settlements in a calendar month.
• Handle escalated calls regarding the legal process, provide outstanding customer service and guidance without giving legal advice.
• Review client banking accounts to determine funds necessary to complete settlement and payment of Company fees.
• Contact attorney offices in order to negotiate on clients' behalf for a reduced settlement to avoid the account from entering judgment, garnishment or liens being placed on our clients’ home.
• Team cooperation with peers in the Attorney Liaisons Department.
• Confirm important file dates and/or due dates and hearing dates are not missed.
• Update the CRM with notes and to inform attorney liaisons of settlement offers on assigned legal accounts.
• Follow KPI expectations and policy guidelines as outlined by management.
• Close attention to detail and ability to apply policies, procedures, and guidelines to a variety of situations.
• A high degree of initiative, focus, and urgency.
• Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook.
• Other duties as assigned.

Skills

Organization

Teamwork

Communication

Debt settlements

CRM experience

Attention to detail

Multi-tasking

Education

High school diploma

Tools

Electronic phone system

CRM

Job description

Alleviate is hiring an organized, diligent, team-oriented candidate to work with creditors for settlements on unsecured debt. You will excel in communication and strive to exceed duties to boost the Company's revenue.

Responsibilities include negotiating with attorneys, updating CRM, and meeting KPI-driven targets while maintaining high customer service standards. This on-site role is based in Irvine, CA with a daytime schedule and base pay plus commission.