Debt Resolution Specialist

Rausch Sturm LLP; Birmingham (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Performance-Based Bonuses

401(k) with Company Match

Comprehensive Health, Dental & Vision Insurance

Health Savings & Flexible Spending Accounts

Disability & Life Insurance

Paid Time Off & Paid Training

Employee Assistance Program

Referral Program & Profit Sharing

Career Development & Advancement Opportunities

Job summary

Rausch Sturm LLP in Birmingham, AL is seeking a motivated Debt Resolution Specialist to negotiate repayment solutions with consumers. This full-time role emphasizes professionalism and integrity while offering opportunities for bonuses based on performance.

The ideal candidate will have strong verbal communication skills and the ability to handle sensitive conversations. Our benefits package includes health insurance, a 401(k) with company match, and opportunities for career advancement.

Qualifications

• Strong verbal communication skills and a solution-focused mindset.
• Ability to handle sensitive conversations with empathy and professionalism.
• Comfortable working in a structured, fast-paced environment.
• Must complete a typing assessment.

Responsibilities

• Professionally engage with consumers to negotiate repayment solutions by phone.
• Actively listen, identify challenges, and work toward mutually beneficial outcomes.
• Secure firm commitments for timely repayment and update account records accurately.
• Comply with all federal and state regulations, including FDCPA standards.
• Collaborate with team members and participate in ongoing training.

Skills

Strong verbal communication skills

Solution-focused mindset

Ability to handle sensitive conversations

Bilingual skills

Job description

Location: Birmingham, AL 35244

Job Type: Full-Time | Compensation: $16.00/hour + Performance-Based Bonus

Join a Career with Purpose — and Get Rewarded for Excellence

Are you motivated by helping others and driven to succeed? Do you value professionalism, integrity, and results? If so, we invite you to consider a career with us as a Debt Resolution Specialist — a role designed for high performers who are rewarded for making a meaningful impact.

We’re seeking service-oriented professionals who want more than a paycheck. In this position, you’ll play a vital role in helping consumers find solutions while contributing to a growing, relationship-driven organization.

Significant Bonus Opportunity

Your performance matters — and we recognize it. This role offers a competitive bonus structure for achieving individual and team goals. The better you perform, the more you earn – the sky is the limit!

Key Responsibilities

• Professionally engage with consumers to negotiate repayment solutions by phone.
• Actively listen, identify challenges, and work toward mutually beneficial outcomes.
• Secure firm commitments for timely repayment and update account records accurately.
• Comply with all federal and state regulations, including FDCPA standards.
• Collaborate with team members and participate in ongoing training.

Qualifications

• Strong verbal communication skills and a solution-focused mindset.
• Ability to handle sensitive conversations with empathy and professionalism.
• Comfortable working in a structured, fast-paced environment.
• Must complete a typing assessment.
• Bilingual skills are a plus.

What We Offer

• Performance-Based Bonuses
• 401(k) with Company Match
• Comprehensive Health, Dental & Vision Insurance
• Health Savings & Flexible Spending Accounts
• Disability & Life Insurance
• Paid Time Off & Paid Training
• Employee Assistance Program
• Referral Program & Profit Sharing
• Career Development & Advancement Opportunities

Work Location: In person.

We Value Who You Are We are proud to be an Equal Opportunity Employer. We respect and celebrate diversity and do not discriminate based on race, color, gender, age, religion, national origin, disability, veteran status, sexual orientation, gender identity, or any legally protected status.