Debt Resolution Specialist

S&A Legal Management Services, Inc; Plano (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

S&A Legal Management Services, Inc is seeking a Debt Resolution Specialist for their Collections team in Plano, Texas. This role requires assisting consumers with debt repayment while following all regulations. You will negotiate payment arrangements and manage outbound calls.

The ideal candidate should have at least two years of experience in a call center, with a preference for legal debt collection knowledge. This position is bonus eligible up to $1400/month, offering an engaging work environment focused on customer service.

Qualifications

• Two years of experience in a high-volume call center.
• Debt collection experience preferred.
• Effective communication skills.

Responsibilities

• Assist consumers with debt repayment while complying with regulations.
• Negotiate payment arrangements.
• Make outbound calls to collect debts.

Skills

Oral and written communication skills

Microsoft Office applications

Debt collection knowledge

Time management

Customer service standards

Job description

Scott & Associates, P.C., operating in partnership with S&A Legal Management Services, Inc., is a legal recoveries organization committed to providing exceptional legal representation to industry clients.

We are currently seeking a Debt Resolution Specialist to join our Collections team.

• This role is bonus eligible up to $1400/month

Position Summary

Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
• Negotiate payment arrangements based on Firm and client standards
• Make outbound calls manually and via the Firm’s dialer system to attempt to collect consumer debts
• Follow with consumers on missed and returned payments
• Exhibit customer service standards consistent with all quality assurance expectations
• Meet all monthly collection and production goals
• Maintain knowledge of and follow all laws and regulations governing debt collection
• Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Two years of experience in a high-volume call center
• Third party/legal debt collection experience preferred
• Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
• Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
• Ability to multi-task and manage time effectively
• Ability to be flexible to adapt and act quickly when urgent matters require it
• Ability to maintain professional working relationships in a highly competitive environment
• Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies