Bilingual Spanish Call Center Representative/ Debt Counselor

Conserve; Alabama; Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Performance-based bonuses

Award-winning benefits packages

Flexible schedules

Growth opportunities

Best Places to Work in Collections

Torch Award for Ethics

Job summary

ConServe is seeking a bilingual Spanish Call Center Rep/Debt Counselor in Alabama for a full-time remote role. The position involves handling delinquent accounts, offering solutions, and meeting performance targets in a fast-paced environment.

The role requires fluency in Spanish and English, strong communication, and the ability to work 8-hour shifts with some evening hours. Training and growth opportunities are available within a recognized ethical employer.

Qualifications

• Ability to speak and converse in Spanish and English fluently.
• Strong verbal communication skills with ability to listen, persuade and resolve.
• Intermediate computer skills to document calls and navigate software.

Responsibilities

• Obtain information from Consumers to determine financial situation and solutions.
• Provide solutions to enable clients to resolve obligations.
• Meet daily, weekly and monthly productivity targets.
• Record maintenance and proper documentation in the system.
• Skip-tracing to locate consumers or businesses.

Education

High School Diploma or GED; Associates or Bachelor’s Degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Spanish Call Center Rep/Debt Counselor - 2455 120425

Full Time Alabama

Salary Range: $21.00 To $22.00 Hourly

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota,Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

**Why join us?**

• Performance-based bonuses
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly named one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau’s Torch Award for Ethics

O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Position Summary:

Our Bilingual Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.

Essential Duties & Responsibilities:

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Meet daily, weekly and monthly goals as set by management at ConServe
• Daily Productivity – all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment or remote work environment.
• Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections.
• Record Maintenance – proper management & updating of system to maximize contacts
• Skip-Tracing – to assist in locating & contacting consumers or businesses
• Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Education Requirement:

• High School Diploma or GED
• Associates or Bachelor’s Degree preferred

Skills/ Requirements:

• The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST and ending between 5pm and 6:30pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm EST
• Willingness to work an occasional Saturday morning shift (optional)
• Ability to speak and converse in Spanish and English fluently
• Ability to proficiently read and write in English
• Ability to proficiently read and write in Spanish is preferred
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
• Ability to obtain and maintain State Collections Licensure
• Legally eligible to work in the United States
• No conflicts of interest with ConServe or our Clients.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
• Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
• Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Continental Service Group, LLC, d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: [e-mail].

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace