Case Management Officer - Debt Recovery

Psps (public Sector Partnership Services); United States; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

Annual leave + holidays

Wellbeing support

Employee discounts

Career progression

Job summary

PSPS (Public Sector Partnership Services) is seeking a Case Management Officer within our Debt Recovery Team to support councils in billing, collection, and recovery of Council Tax and Business Rates. You will work to maximise collection while offering advice and income/maximisation support to customers.

Typical duties include communicating with customers by phone, email, or letters; agreeing payment arrangements; and providing tailored support for those in financial difficulty or vulnerability.

Qualifications

• Communicating with customers using a range of accessible communication methods to provide advice, explanations, and clarification on decisions and actions.

Responsibilities

• Communicating with customers using phone, email, or written correspondence to explain decisions and actions.
• Agreeing payment arrangements that balance recovery with affordable outcomes.
• Providing tailored support for customers facing financial difficulty or vulnerability.

Job description

As a Case Management Officer within our Debt Recovery Team, you will play a key role in ensuring the prompt and efficient billing, collection, and recovery of Council Tax and Business Rates on behalf of our client councils.

You will be part of a dedicated team focused on maximising collection while supporting customers with additional advice, guidance, or income/maximisation support to find sustainable and manageable solutions for customers.

Typical duties include:

• Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations, and clarification on decisions and actions.
• Agreeing payment arrangements that balance recovery with affordable and sustainable outcomes
• Providing tailored support where customers may be experiencing financial difficulty or vulnerability, including helping them access appropriate advice, guidance, or support services.

If you have previous experience in debt recovery, or have relevant transferrable skills, this could be the role for you.

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

At PSPS, we are driven by a clear mission: "Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues."

We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition.

What do I get in return?

• Local Government Pension Scheme- With Generous Employer Contributions, you can enjoy peace of mind knowing you're part of a scheme designed to provide financial security for life after work.
• Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, we also provide an option for you to flex when you take your bank holidays.
• Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
• Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
• Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
• Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees' lives
• Career progression- Opportunities for professional growth and development

Want to find out more?

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PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.