Collections Supervisor

Unit4; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Unit4 is seeking a Collections Team Lead responsible for guiding a small team to maximise cash collection and reduce overdue debt while maintaining strong customer relationships. You will collaborate with Sales, Finance, Billing, Customer Success, and Legal to resolve disputes and ensure compliance with company policies.

Previous leadership and credit control experience are essential. This role reports to the Collections Team Lead and offers opportunities to drive process improvements in a

Qualifications

• Experience leading a Collections team.
• Fluent English language.
• Credit control and collections expertise.
• Business dispute resolution.
• Negotiation and stakeholder management.
• Strong communication and problem-solving skills.
• Analytical and results-driven mindset.

Responsibilities

• Manage and develop a team of Collections Specialists.
• Monitor collection performance and cash targets.
• Support escalated and high-value accounts.
• Drive timely collection of outstanding receivables.
• Lead dispute resolution with customers and internal teams.
• Act as main escalation point for complex collection cases.
• Identify and mitigate bad debt risks; recommend recovery actions.
• Produce regular reporting on collections and account risk.
• Continuously improve collections processes and controls.
• Ensure compliance with policies and contractual obligations.

Skills

Team leadership

Fluent English

Credit control

Dispute resolution

Negotiation

Communication

Analytical mindset

Job description

Company Description

Meet Unit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters .— A powerful statement that enables different priorities fordifferent people.

We’re shaping how work should feel , and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

Role Summary

Responsible for leading a small Collections team to maximise cash collection, reduce overdue debt, resolve customer disputes, and support the company's financial objectives. Reports to Collections Team Lead.

Key Responsibilities

• Manage, coach, and develop a team of Collections Specialists.
• Monitor collection performance, aged debt, and cash targets.
• Support team members with escalated and high-value accounts.
• Drive timely collection of outstanding receivables while maintaining positive customer relationships.
• Lead the resolution of business disputes by working with customers and internal stakeholders, including Sales, Finance, Billing, Customer Success, and Legal, to reach commercially appropriate solutions.
• Act as the main escalation point for complex collection and dispute cases.
• Identify and mitigate bad debt risks and recommend recovery actions where required.
• Produce regular reporting on collections performance, disputes, and account risk.
• Continuously improve collections processes, controls, and operational efficiency.
• Ensure compliance with company policies and contractual obligations.

Qualifications

Key Skills

• Team leadership and people management.
• Fluent English language
• Credit control and collections expertise.
• Business dispute resolution.
• Negotiation and stakeholder management.
• Strong communication and problem-solving skills.
• Analytical and results-driven mindset.

Additional Information

Who we are?

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer?

• aculture (https://careers.unit4.com/our-culture)built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance (https://careers.unit4.com/unit4-wellbeing)- with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other greatbenefits (https://careers.unit4.com/benefits-and-reward)
• growth (https://careers.unit4.com/Developmentandrecognition)opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talentedcolleagues (https://careers.unit4.com/our-people), role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment tosustainability (https://careers.unit4.com/esg)- with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• asafe and inclusive (https://careers.unit4.com/diversity-equity-and-inclusion)working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

• Our focus to DEI remains central to who we are (https://careers.unit4.com/blog/our-focus-dei-remains-central-who-we-are)
• Inclusive hiring at Unit4: Building equal opportunities for all (https://careers.unit4.com/blog/inclusive-hiring-unit4-building-equal-opportunities-all)

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!