Debt Recovery & Customer Care Specialist

Charter Communications; Columbus (OH); On-site; USD 37,440 - 68,000; Full time

Job summary

Charter Communications, operating under the Spectrum brand, seeks a debt collection associate in Columbus to resolve overdue accounts by phone. You will research and resolve debt, stay updated on regulations, and respond to customer inquiries, all while maintaining professionalism and accuracy.

The role requires 0–2 years in collections or related fields; high school diploma or GED; proficiency with telephone systems and Microsoft Excel.

Qualifications

• High School diploma or GED required.
• 0–2 years of related experience in collections, accounting or customer service.
• Proficient with telephone systems and Microsoft Office; Excel experience preferred.

Responsibilities

• Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days.
• Research account details and investigate debt situations to ensure accurate resolution.
• Maintain up-to-date knowledge of federal, state and local regulations along with internal policies.
• Respond to incoming customer inquiries regarding unpaid debt and offer clear information.
• Demonstrate professionalism and friendliness during every customer interaction.
• Take decisive action based on transaction characteristics to facilitate effective debt collection.
• Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures.
• Detail oriented with strong verbal, written and interpersonal communication abilities.
• Capable of exercising sound judgment in billing disputes.
• Skilled in negotiation and influencing outcomes.
• Able to resolve difficult and escalated issues effectively.
• Strong problem-solving skills for variable situations.
• Ability to work independently with minimal supervision.
• Capable of interpreting instructions in written, oral, diagram or schedule form.
• Consistent and punctual attendance.
• Support additional business needs as assigned to help achieve team goals.

Skills

Telephone systems

Excel

Office

Education

High School diploma or GED

Job description

Charter Communications, operating under the Spectrum brand, seeks a debt collection associate in Columbus to resolve overdue accounts by phone. You will research and resolve debt, stay updated on regulations, and respond to customer inquiries, all while maintaining professionalism and accuracy.

The role requires 0–2 years in collections or related fields; high school diploma or GED; proficiency with telephone systems and Microsoft Excel.