Customer Care and Recovery Associate

Charter Communications; Columbus (OH); On-site; USD 37,440 - 68,000; Full time

Job summary

Charter Communications, operating under the Spectrum brand, seeks a debt collection associate in Columbus to resolve overdue accounts by phone. You will research and resolve debt, stay updated on regulations, and respond to customer inquiries, all while maintaining professionalism and accuracy.

The role requires 0–2 years in collections or related fields; high school diploma or GED; proficiency with telephone systems and Microsoft Excel.

Qualifications

• High School diploma or GED required.
• 0–2 years of related experience in collections, accounting or customer service.
• Proficient with telephone systems and Microsoft Office; Excel experience preferred.

Responsibilities

• Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days.
• Research account details and investigate debt situations to ensure accurate resolution.
• Maintain up-to-date knowledge of federal, state and local regulations along with internal policies.
• Respond to incoming customer inquiries regarding unpaid debt and offer clear information.
• Demonstrate professionalism and friendliness during every customer interaction.
• Take decisive action based on transaction characteristics to facilitate effective debt collection.
• Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures.
• Detail oriented with strong verbal, written and interpersonal communication abilities.
• Capable of exercising sound judgment in billing disputes.
• Skilled in negotiation and influencing outcomes.
• Able to resolve difficult and escalated issues effectively.
• Strong problem-solving skills for variable situations.
• Ability to work independently with minimal supervision.
• Capable of interpreting instructions in written, oral, diagram or schedule form.
• Consistent and punctual attendance.
• Support additional business needs as assigned to help achieve team goals.

Skills

Telephone systems

Excel

Office

Education

High School diploma or GED

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at building rapport over the phone and turning challenging conversations into positive outcomes? At Spectrum, you'll connect with customers to resolve overdue accounts, using your communication and problem-solving skills to help minimize bad debt. Your work will directly support Spectrum's commitment to providing exceptional service and financial stability.

How You'll Make an Impact

• Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days
• Research account details and investigate debt situations to ensure accurate resolution
• Maintain up-to-date knowledge of federal, state and local regulations along with internal policies
• Respond to incoming customer inquiries regarding unpaid debt and offer clear information
• Demonstrate professionalism and friendliness during every customer interaction
• Take decisive action based on transaction characteristics to facilitate effective debt collection
• Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures
• Detail oriented with strong verbal, written and interpersonal communication abilities
• Capable of exercising sound judgment in billing disputes
• Skilled in negotiation and influencing outcomes
• Able to resolve difficult and escalated issues effectively
• Strong problem-solving skills for variable situations
• Ability to work independently with minimal supervision
• Capable of interpreting instructions in written, oral, diagram or schedule form
• Consistent and punctual attendance
• Support additional business needs as assigned to help achieve team goals

What You'll Bring to Spectrum

Required Qualifications

Education

• High School diploma or General Education Degree (GED)

Preferred Qualifications

Experience

• 0-2 years of related work experience or training in collections, accounting or customer service

Skills

• Skilled in using telephone systems
• Bi-lingual abilities preferred but not required
• Proficient with Microsoft Excel and Office

#LI-FB1 CCO203 2026-74670 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.00 and $27.06. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $12,000.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping your customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.