Financial Care Advocate

Trax Credit Union; Tampa (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employer-paid Short-Term & Long-Term ?

Life and AD&D Insurance

401(k) Retirement Plan

Free Choice Plus Checking Account

Exclusive Employee Financial Perks

Job summary

Trax Credit Union is seeking a collections-oriented professional to manage inbound and outbound calls, negotiating to bring delinquent accounts current and recover charged-off balances. The role requires strong listening skills, regulatory awareness, and clerical support to the collections department.

Proficiency in English and Spanish is strongly preferred, with at least two years of collections or call center experience and a high school diploma or equivalent.

Qualifications

• Two years of collections or call center experience.
• Bilingual in English and Spanish strongly preferred.
• Knowledge of computers and experience using Word and Excel.
• High school diploma or equivalent.

Responsibilities

• Manage inbound and outbound calls to develop action plans for bringing delinquent accounts current.
• Recover charged-off balances through skilled negotiation and active listening.
• Perform clerical duties including obtaining and updating documents and providing departmental support.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Bilingual English/Spanish

Collections experience

Call center experience

Strong listening & negotiation

Regulatory compliance awareness

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

At Trax Credit Union, we exist to move people forward. We are committed to creating a path to financial health for every member we serve. Our work is guided by accountability, service, passion, integrity, respect, and excellence—and we’re looking for leaders who bring these values to life every day.

Manage inbound and outbound calls to develop effective action plans for bringing delinquent accounts current and recovering charged-off balances through skilled negotiation, active listening, open-ended questioning, and appropriate accountability of contract holders

Perform clerical duties including obtaining and updating insurance documents and providing additional departmental support as needed

Perform collection duties in compliance with all regulatory requirements and internal credit union /department policies and procedures

Bilingual in English and Spanish strongly preferred

Minimum of two years of collections or call center experience, preferably in a financial institution

Knowledge of computers and experience using word and excel

High school diploma or equivalent

Why Trax Credit Union

• Medical, Dental, and Vision coverage
• ~ Employer-paid Short-Term & Long-Term Disability
• ~ Life and AD&D Insurance
• ~401(k) Retirement Plan
• ~ Free Choice Plus Checking Account
• ~ Exclusive Employee Financial Perks after 90 days on the job

~ At Trax Credit Union, we don’t just manage finances—we help people move forward. If you are passionate about making a difference, leading with integrity, and creating meaningful impact in your community, we encourage you to apply.