Consumer Loan Servicing Representative- In person- Dubuque

DuTrac Community Credit Union; Dubuque (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

DuTrac Community Credit Union in Dubuque, Iowa is seeking a Consumer Loan Servicing Representative to help ensure accurate documentation and tracking of consumer loans. The role supports the lending function and requires attention to detail and strong communication with members.

The position emphasizes organized record keeping, knowledge of the lending process (helpful), and delivering quality service to members.

Qualifications

• One to three years of similar experience.
• Excellent computer skills.
• Knowledge of lending process is helpful.
• Very organized and strong record keeping skills.
• Outstanding written and verbal communication skills.

Responsibilities

• Ensure the proper documentation of all consumer loans.
• Provide tracking of documentation for loan and member service functions.
• Ensure assets held as collateral are properly insured and liens are perfected; follow up on missing documents; verify accuracy of pledged collateral; submit GAP and CPI claims.
• Process paid off loans and release titles.
• Respond to members' requests; direct titles to branches for pickup; provide written payoff requests and title release guarantees to third parties.

Skills

Excellent computer skills

Written & verbal communication

Lending knowledge (helpful)

Job description

Our mission at DuTrac is to be a trusted partner withour members tomake a difference in their lives by working directly with each person to help themachievetheir financial goals. Our staff provides excellent service to our members andbuilds long term relationships to make sure our members succeed in whatever those goals may be. As a Loan Servicing Representative at DuTrac youhave the power to be the difference maker!

Integrity, Community, Engagement and Education are the qualities you will find in DuTrac's working environment. You will appreciate working in DuTrac's family- friendly culture that provides excellent opportunities for both personal and career growth while providing a competitive salary and benefits package.

The Consumer Loan Servicing Representative plays an integral part of the lending function at the credit union with the following responsibilities:

• Ensuring the proper documentation of all consumer loans.
• Provide tracking of documentation for loan and member service functions.
• Insures that assets held as collateral by the Credit Union are properly insured and liens are properly perfected. Follows up on titles not received in a timely manner and contacts appropriate parties for missing documents. Verifies accuracy of shared pledged for share secured loans. Submits GAP and CPI claims.
• Processes paid off loans and releases titles.
• Responds to members requests; directs titles to branches for member pick up; provides written payoff requests and guarantee of title releases to third parties.

Ideal candidates will have the following experience:

• One to three years of similar experience.
• Excellent computer skills.
• Knowledge of lending process is helpful.
• Very organized and strong record keeping skills.
• Outstanding written and verbal communication skills.

This position is full-time and is located in the Dubuque market.

DuTrac Community Credit Union is proud to be an Equal Opportunity Employer.