Bilingual Debt Collections Pro — Hybrid Role

Ncb Management Services Inc; Florida; Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Uncapped earning potential

Weekly pay

Hybrid work arrangements

Medical, dental and vision insurance (

HSA option

Employee Assistance Program (EAP)

Company paid Life Insurance

Company paid Short Term and Long Term•

Job summary

Ncb Management Services Inc is seeking a Bilingual Debt Collections Specialist fluent in Spanish to manage overdue accounts, negotiate payment plans, and provide clear, empathetic guidance to Spanish-speaking customers.

You will contact customers by phone, email, or mail and maintain accurate records while complying with relevant laws and regulations. Prior collections or call center experience is helpful but not required; training is provided.

Qualifications

• Fluency in Spanish is required.
• Strong communication and active-listening skills are essential.
• Ability to stay composed and solutions-focused during collections conversations.

Responsibilities

• Make and receive calls discussing past-due accounts with Spanish-speaking customers.
• Explain account status and resolution options clearly and empathetically.
• Negotiate payment arrangements compliant with company guidelines and laws.
• Document all interactions accurately in the system.
• Meet daily, weekly, and monthly performance goals.
• Adhere to FDCPA and other regulations while maintaining professionalism.

Skills

Spanish fluency

Active listening

Clear communication

Professional demeanor

Performance-driven

Basic computer skills

Job description

Job Description

Job Description

Bilingual Debt Collections Specialist - Build Your Career with Us!!!

Are you a confident communicator who thrives in a fast-paced, goal-driven environment with Uncapped Earning Potential?

We're hiring Bilingual Debt Collections Specialist who are fluent in Spanish, excel at building rapport, navigating tough conversations with professionalism, and helping Spanish-speaking customers find realistic paths towards financial resolution.

Position Overview:

Our Bilingual Debt Collections Specialist are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting Spanish-speaking customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

What You'll Do:

• Make and receive calls to discuss past-due accounts with Spanish-speaking customers
• Provide clear, empathetic explanations of account status and available resolution options
• Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
• Document all interactions accurately and efficiently
• Meet daily, weekly and monthly performance goals
• Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA

What You Bring:

• Fluency in Spanish (required)
• Strong communication and active-listening skills
• Ability to stay composed, confident and solutions-focused
• Comfort working with performance metrics and structured call expectations
• Basic computer proficiency and ability to learn new systems
• Prior collections or call center experience is helpful but not required. - We provide training

Why You'll Love Working Here:

• Uncapped earning potential with competitive hourly pay
• Weekly Pay
• Hybrid work arrangements
• Business casual work environment
• Medical, dental and vision insurance (with HSA Option)
• Employee Assistance Program (EAP)
• Company paid Life Insurance
• Company paid Short Term and Long Term Disability
• 401(k) with Company match
• Paid time off and paid holidays
• Comprehensive training and ongoing coaching
• Supportive team culture that values respect, compliance, and ethical practices

If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!

This job requisition is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.