Alternative Collector

TRS Recovery Services; Marietta (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fuel Your Life

Paid holidays

Mental health support

Employee Resource Groups

Professional growth

Stock Purchase Plan

Insurance options

Tuition assistance

Parental leave

Job summary

Fiserv is seeking an Alternative Collector in Marietta, GA. The role focuses on debt collection by phone in a call-center setting, with on-site shifts and remote work after 90 days for late shifts. You will ensure regulatory compliance and document all actions in the tracking system.

Responsibilities include negotiating repayment plans, addressing billing issues, and collaborating with debtors to resolve accounts, while maintaining meticulous records and meeting personal and team goals.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of customer service experience, preferably in collections or call center.
• Knowledge of applicable laws related to debt collection.
• Proficiency with computer systems and database management.

Responsibilities

• Collect debts via telephone in a call center environment, manually or using an automated dialing system.
• Ensure compliance with all regulations and performance standards.
• Establish rapport with merchants and negotiate payments.
• Document all discussions and actions in a tracking system.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.
• Collaborate with debtors to establish repayment plans.
• Address billing-related issues and complaints.
• Maintain thorough documentation of all discussions.

Skills

Customer service

Debt collection knowledge

Regulatory knowledge

Computer systems

Education

High School Diploma

Tools

CUBS system

Microsoft Office

Job description

Alternative Collector

About Your Role:

Schedule Requirement (Important):

• Three onsite shifts: 8:00 AM - 5:00 PM
• Two late shifts: 1:00 PM - 10:00 PM

Employees become eligible for work-from-home privileges after 90 days, with the two late shifts worked remotely.

What You'll Do:

• Collect debts via telephone in a call center environment, either manually or using an automatic telephone dialing system, to contact merchants regarding their outstanding accounts.
• Ensure that collections are conducted in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives.
• Establish rapport with merchants to overcome objections and negotiate payment of debts.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.
• Recover overdue payments on accounts.
• Collaborate with debtors to establish repayment plans and encourage alternative payment solutions.
• Address customer issues and complaints related to billing.
• Maintain thorough documentation of all discussions and actions.

Experience You'll Need:

• High School Diploma or equivalent.
• Minimum of two years of customer service experience, preferably in a collections, call center, or sales environment.
• Knowledge of applicable laws related to the debt collection industry.
• Proficiency with computer systems and database management.
• Strong work history with a proven record of job stability.

Experience That Would Be Great to Have:

• Experience with the CUBS system.
• Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
• Ability to negotiate repayment plans effectively.
• Strong problem-solving skills to resolve billing issues.
• Proficiency in Microsoft Office.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidates requiring sponsorship now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time-off policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra efforts with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares through the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category pro