Remote Medical Debt Solutions Specialist

Hollis-Cobb-Associate; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Hollis Cobb Associates is seeking a Remote-First Party Medical Collector to handle inbound and outbound calls with patients to negotiate pay arrangements on past-due medical debts. You will follow HIPAA, FDCPA, and client guidelines while maintaining accurate records.

The role requires strong organizational and communication skills, the ability to type 25 wpm, and experience with call centers or debt collection tools.

Qualifications

• High school diploma or equivalent required.
• 2 years of experience in customer service, sales, 1st party collections, or related role preferred.
• 1 year of call center, negotiating and collecting payments, or working on an automated dialer.

Responsibilities

• Works 1st party accounts.
• Persuade patients to pay on past due medical debts.
• Overcome stalls and objections and suggest money sources for debt payment.
• Leave messages with consumers informing them of contact points via a mandated script.
• Update the customer record with new information, call disposition, and relevant notes.
• Adhere to production standards for the department and client.
• Maintain accuracy and confidentiality in handling medical records per HIPAA, FDCPA, and company policies.
• Other duties as assigned by manager.

Skills

Strong organization

Excellent communication

Typing 25 wpm

Negotiation abilities

Professional language & grammar

HIPAA/FDCPA compliance

Education

High school diploma or equivalent

Tools

EPIC

FACS

EOBs

Job description

Hollis Cobb Associates is seeking a Remote-First Party Medical Collector to handle inbound and outbound calls with patients to negotiate pay arrangements on past-due medical debts. You will follow HIPAA, FDCPA, and client guidelines while maintaining accurate records.

The role requires strong organizational and communication skills, the ability to type 25 wpm, and experience with call centers or debt collection tools.