Debit Operations & Process Excellence Lead (Hybrid)

Capital One; Chicago (IL); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Principal Process Manager for Debit Horizontal Management in a hybrid role based in the United States. The role focuses on governance, strategy, and risk management across all Debit payment channels, partnering with Operations, Initiation, Advisors, and leadership to drive disciplined execution and continuous improvement.

The candidate will own end-to-end processes, monitor risk, and foster cross-functional connections to inform leadership discussions.

Qualifications

• Minimum of a high school diploma or equivalent.
• At least 2 years of project or process management experience.
• At least 1 year in banking operations or payments.

Responsibilities

• Oversee Debit Horizontal Management governance across key channels.
• Collaborate with ecosystem partners and stakeholders to drive initiatives.
• Identify opportunities to streamline monitoring, controls, and risk management.
• Escalate major risks to Senior Management when necessary.

Skills

Project management

Operations governance

Risk management

Stakeholder management

Problem solving

Education

High School Diploma/GED

Bachelor’s degree

Job description

Capital One is seeking a Principal Process Manager for Debit Horizontal Management in a hybrid role based in the United States. The role focuses on governance, strategy, and risk management across all Debit payment channels, partnering with Operations, Initiation, Advisors, and leadership to drive disciplined execution and continuous improvement.

The candidate will own end-to-end processes, monitor risk, and foster cross-functional connections to inform leadership discussions.