Debit Operations Strategy & Governance Lead

Capital One; Deerfield (IL); Hybrid; USD 99,000 - 113,000; Full time

Benefits offered by this job

Health benefits

Financial benefits

Incentives (bonus / LTI)

Job summary

Capital One's Enterprise Payments (EP) Debit Operations team is seeking a proactive Principal Associate to oversee the Debit Horizontal Management function, driving strategy, operations, and risk management across channels and partners.

You will govern events, escalate major risks to Senior Management, and collaborate with Operations, Initiation, and Advisors to monitor metrics and controls that inform leadership discussions. The role emphasizes stakeholder influence and disciplined execution.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 2 years of project or process management experience.
• At least 1 year of banking operations or payments experience.

Responsibilities

• Enterprise Partnerships: Collaborate with ecosystem partners (Advisors, Operations, Initiation) on routines and lead insightful discussions with leadership.
• Issue Resolution & Problem Solving: Serve as an inquisitive problem solver with a deep need to understand upstream and downstream impacts; leverage these skills to collaborate across teams and resolve Debit-related events.
• Operational Excellence: Accept full ownership to drive disciplined execution and continuous improvement across processes, controls, and operational practices to deliver consistent, well-managed outcomes.
• Process Improvement: Identify opportunities to streamline or automate current monitoring processes, thriving in undefined space and adapting to organizational change with vigor.
• Relationship Management: Demonstrate a proven ability to manage, build networks, and influence internal and third-party relationships with sound judgment and persistent drive.
• Risk Management: Ensure Debit payment issues are identified and documented with high attention to detail, escalating major risks to Senior Management when necessary.

Skills

Project management

Process management

Stakeholder management

Communication

Education

Bachelor's degree or Military Experience

Tools

Six Sigma

Lean

BPM

PMP

Job description

Capital One's Enterprise Payments (EP) Debit Operations team is seeking a proactive Principal Associate to oversee the Debit Horizontal Management function, driving strategy, operations, and risk management across channels and partners.

You will govern events, escalate major risks to Senior Management, and collaborate with Operations, Initiation, and Advisors to monitor metrics and controls that inform leadership discussions. The role emphasizes stakeholder influence and disciplined execution.