Principal Process Manager, Debit Horizontal Management- Hybrid

Capital One; Chicago (IL); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Principal Process Manager for Debit Horizontal Management in a hybrid role based in the United States. The role focuses on governance, strategy, and risk management across all Debit payment channels, partnering with Operations, Initiation, Advisors, and leadership to drive disciplined execution and continuous improvement.

The candidate will own end-to-end processes, monitor risk, and foster cross-functional connections to inform leadership discussions.

Qualifications

• Minimum of a high school diploma or equivalent.
• At least 2 years of project or process management experience.
• At least 1 year in banking operations or payments.

Responsibilities

• Oversee Debit Horizontal Management governance across key channels.
• Collaborate with ecosystem partners and stakeholders to drive initiatives.
• Identify opportunities to streamline monitoring, controls, and risk management.
• Escalate major risks to Senior Management when necessary.

Skills

Project management

Operations governance

Risk management

Stakeholder management

Problem solving

Education

High School Diploma/GED

Bachelor’s degree

Job description

Principal Process Manager, Debit Horizontal Management- Hybrid Capital One's Enterprise Payments (EP) Debit Operations team, within the Retail Bank, is looking for a proactive, self-motivated Principal Associate who excels in a team environment to drive the Debit Horizontal Management function. In this role, you will engage in a comprehensive oversight framework for Debit payment types, encompassing strategy, operations, and risk management. In this capacity, you will perform governance and strategic management across all Debit payment channels. Working with key stakeholders, you will deliver impactful results that refine Capital One's Debit strategies. You will be pivotal in advancing our well-managed agenda, utilizing technology to streamline initiatives, mitigate risks, and enhance the experience for both customers and associates. As a Debit Horizontal team member, you will be tasked with generating strategic insights and maintaining essential processes for Debit operations. Your responsibilities include governing Debit-related events and issues company-wide, ensuring major risks are escalated to Senior Management for timely resolution. You will also foster connections with ecosystem partners—including Operations, Initiation, and Advisors—to establish routines for monitoring operational metrics, controls, and risks that inform critical leadership discussions. In this role you will drive results by navigating formal and informal organizational channels and influencing stakeholders at all levels.

Key responsibilities include: Enterprise Partnerships: Collaborate with ecosystem partners (Advisors, Operations, Initiation) on routines and lead insightful discussions with leadership. Issue Resolution & Problem Solving: Serve as an inquisitive problem solver with a deep need to understand upstream and downstream impacts; leverage these skills to collaborate across teams and resolve Debit-related events. Operational Excellence: Accept full ownership to drive disciplined execution and continuous improvement across processes, controls, and operational practices to deliver consistent, well-managed outcomes. Process Improvement: Identify opportunities to streamline or automate current monitoring processes, thriving in undefined space and adapting to organizational change with vigor. Relationship Management: Demonstrate a proven ability to manage, build networks, and influence internal and third-party relationships with sound judgment and persistent drive. Risk Management: Ensure Debit payment issues are identified and documented with high attention to detail, escalating major risks to Senior Management when necessary.

Location

This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 2 years of project or process management experience
• At least 1 year of banking operations or payments experience

Preferred Qualifications

• Bachelor’s Degree or Military Experience
• At least 2 years of experience working with internal and external stakeholders
• At least 3 years of project or process management experience
• Six Sigma, Lean, BPM, or PMP Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salaries

• Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager
• McLean, VA: $108,900 - $124,300 for Principal Process Manager
• Richmond, VA: $98,900 - $112,900 for Principal Process Manager
• Wilmington, DE: $98,900 - $112,900 for Principal Process Manager

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.