Debit Card Disputes Specialist (Hybrid/Remote)

System One, Inc.; Pensacola (FL); Hybrid; USD 42,000 - 65,000; Part time

Job summary

System One, Inc. is seeking a Debit Card Disputes Specialist in Pensacola, FL. This hybrid role combines onsite and remote work with a standard 40-hour work week and long-term contract arrangements.

The specialist will handle PIN-based disputes, review transactions, and coordinate with financial institutions to resolve claims. The position emphasizes regulatory compliance, detailed documentation, and cross-functional collaboration with card networks and issuers.

Qualifications

• Familiarity with day-to-day PIN-based dispute regulations and systems.
• Experience in financial transaction processing.
• Analytical reasoning and problem-solving skills.
• Ability to manage multiple tasks in a high-volume environment.
• Knowledge of regulatory guidelines and consumer protection requirements.

Responsibilities

• Review and resolve routine debit card dispute cases per regulations.
• Research adjustments and prepare documentation for cases.
• Request information to clarify details within mandated timeframes.
• Make decisions within authorized monetary limits.
• Document case progression and maintain records.
• Perform general ledger entries related to monthly balances.

Skills

PIN-based disputes

Dispute research

Regulatory knowledge

Data analysis

Customer service

Multitasking

Tools

Dispute case systems

Visa databases

RDR/Issuer systems

Job description

System One, Inc. is seeking a Debit Card Disputes Specialist in Pensacola, FL. This hybrid role combines onsite and remote work with a standard 40-hour work week and long-term contract arrangements.

The specialist will handle PIN-based disputes, review transactions, and coordinate with financial institutions to resolve claims. The position emphasizes regulatory compliance, detailed documentation, and cross-functional collaboration with card networks and issuers.